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  1.    08 Jul 2017 #1
    Join Date : Oct 2014
    Posts : 267
    Windows 10 Build 1703

    Outlook 2016 repeatedly ask for user name and password


    Office 2016 on Windows 10 build 1703.

    Outlook 2016 is repeatedly asking for my user name and password when running minimized. See screen shot.
    Things appear to work normally when running maximized. I used Outlook's Account Settings/Repair but that didn't help.

    Please help.

    Thank you.

    Click image for larger version. 

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      My ComputerSystem Spec
  2.    09 Jul 2017 #2
    Join Date : Jan 2015
    Texas
    Posts : 211
    Win 10 Pro

    I have Outlook 2013 and I also have that same issue occasionally. It's all random and comes and goes by itself. Have never figured out why it is doing that.
      My ComputerSystem Spec
  3.    09 Jul 2017 #3
    Join Date : Jul 2017
    Posts : 21
    W10 Insider Builds

    The OP's problem seems to be specific as described, but I get it transiently when the pop server is playing up either with my ISP or through the domain the specific email address is at.

    A couple of years back, Virgin Media in the UK had an email server issue which they wouldn't initially accept, then wouldn't acknowledge, then took ages to deal with until I wrote to the CEO - at which point they told me they HAVE to handle it one on one and resolve it. That caused the message box to pop up repeatedly, but it did result in them fixing it.

    I haven't noticed it with a minimised window myself.
      My ComputerSystem Spec
  4.    09 Jul 2017 #4
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,409
    Windows 10 IoT

    I only ever see it when my ISP is doing server maintenance. I don't know whats happing with the OP though?
      My ComputerSystem Spec
  5.    09 Jul 2017 #5
    Join Date : Oct 2014
    Posts : 267
    Windows 10 Build 1703
    Thread Starter

    I should have mentioned all of my email accounts are POP if that makes any difference.
      My ComputerSystem Spec
  6.    10 Jul 2017 #6
    Join Date : Dec 2013
    Sydney, Nova Scotia, Canada
    Posts : 10,409
    Windows 10 IoT

    Mine is POP also. I'm trying to imagine what would trigger that, but coming up empty? It just doesn't make sense that it should do that just because its minimized? I'm not saying its not happing, just that I'm baffled that it is.
      My ComputerSystem Spec
  7.    10 Jul 2017 #7
    Join Date : Oct 2014
    Posts : 267
    Windows 10 Build 1703
    Thread Starter

    Sorry alphanumeric but I didn't discover it also happens when Outlook in not minimized until yesterday. I created a new profile and thought the problem was solved for a while but it started again. Go figure!
      My ComputerSystem Spec
  8.    10 Jul 2017 #8
    Join Date : Jul 2017
    Posts : 21
    W10 Insider Builds

    I think you'll find then that it's not Outlook causing the problem.

    Have you increased the timeout settings in the email account details?
      My ComputerSystem Spec
  9.    10 Jul 2017 #9
    Join Date : Oct 2014
    Posts : 267
    Windows 10 Build 1703
    Thread Starter

    Thank you Sualdam.

    I expect you are right about it not being an Outlook problem but I don't know what to do about it.

    Exactly which settings are you referring to?

    Thank you.
      My ComputerSystem Spec
  10.    10 Jul 2017 #10
    Join Date : Jul 2017
    Posts : 21
    W10 Insider Builds

    If you go to File >> Account Settings, then select the email account you are interested in and click Change, the settings dialog appears.

    Click More Settings then select the Advanced tab.

    Make sure the Server Timeout is set to long.

    Also, it might be worth checking with your ISP that you have exactly the correct options set in this tab (and the account in general). I know from experience that Virgin Media in the UK fiddled with theirs at some point and the original settings didn't work so well, though they did still work after a fashion. One change they did involved having to use your full email address as your username in here instead of what had worked for the previous ten years without fault, and they also changed the ports and security settings (all of that is a little hazy as Virgin tech support is also hazy).

    If your password/username is being rejected then it probably isn't a timeout issue.
      My ComputerSystem Spec

 
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