1.    25 Jun 2017 #1
    Join Date : Aug 2015
    Midlands UK
    Posts : 66
    Windows 10 Home 64bit 1703.

    Outlook 2010 not connecting to server


    I uninstalled Outlook 2010 and reinstalled it and now it will not connect to server and will only work offline and I cannot make it go online! Click image for larger version. 

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    I have tried to delete my Hotmail account and add it again but I must be doing something wrong as I keep getting errors.
    This is what I have tried to add my email account again;
    Click image for larger version. 

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    Click image for larger version. 

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    When I click Next I get all these messages;
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    Click image for larger version. 

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    And this security box keeps reappearing even though the password is correct!
    Click image for larger version. 

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    What am I doing wrong and why does Outlook 2010 does not connect to the server even though it is allowed through the firewall?

    Help will be much appreciated.
      My ComputerSystem Spec
  2.    29 Jun 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,117
    Windows 10 Pro Build 1703

    Hi scopio.

    Do you have the Work Offline button in your ribbon.

    One quick thing to try are these fours commands entered from Command Prompt(admin).

    In the commands don't key in the the stuff in brackets, it is there for your information.

    ipconfig /flushdns (Clear the dns cache)
    nbtstat -RR (release and refesh NetBIOS names)
    netsh int ip reset (reset ip settings)
    netsh winsock reset (Reset Winsock Catalog)

    Would be interested in Work Offline shows in ribbon.


    Ken
      My ComputerSystem Spec
  3.    29 Jun 2017 #3
    Join Date : Aug 2015
    Midlands UK
    Posts : 66
    Windows 10 Home 64bit 1703.
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Hi scopio.

    Do you have the Work Offline button in your ribbon.

    Would be interested in Work Offline shows in ribbon.


    Ken
    Hi Caledon Ken,
    Thanks for your input.
    I have now solved the issue with Outlook not connecting to the internet.
    As for you question “Do you have the Work Offline button in your ribbon?”
    Yes it did display with “Working Offline” button with a red cross which could not be turned on to enable it to “Working Online”
    Click image for larger version. 

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    The problem was self-inflicted to my shame!
    I forgot that Outlook 2010 does no longer require Outlook Connector for email accounts for Hotmail, Live and Outlook as it now uses Microsoft Exchange rather than MAPI!
    If you try to add a new Hotmail, Live and Outlook a manually in Outlook 2010 you will get this message; follow the instructions therein.
    Click image for larger version. 

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    Solution, just in case someone else has the same problem is;
    1. Delete the Hotmail, Live and Outlook email accounts in File > Accounts Settings from within Outlook 2010.
    2. Close Outlook 2010 and open Control Panel > Mail Options.
    3. Click on E-mail Accounts.
    4. Click on New.
    5. Enter your details and click Next.
    6. It will start Configuring.
    7. If it asks to download Outlook Connector click on Cancel (as it is NOT required)!
    8. Outlook will ask for permission to make changes, click on Allow.
    9. Your email account will appear on the Account Settings as a Microsoft Exchange email account.
    10. Add any other email accounts and when finished click Close.
    11. Finally open Outlook 2010 and it will then connect to Microsoft Exchange and your emails and folders will then be synchronised with your email accounts.
      My ComputerSystem Spec
  4.    29 Jun 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,117
    Windows 10 Pro Build 1703

    Cool.

    Thanks for posting solution.
      My ComputerSystem Spec

 


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