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  1.    23 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 20
    Windows 10 home

    Suddenly some apps won't load anymore


    I'm not sure what changed-maybe an update. But the other day I noticed my calculator app would not open and now my photos app won't. I managed to uninstall the photos app but when i tried to reinstall it from the windows store, it won't work. I clicked on install and it just flashes and does nothing. I'm signed into the store. I can live without the calculator (but I'd rather have it) but I really don't want to open pictures in a separate program just for quick viewing. Please help. thanks.

    my system (as much as I can figure out-my son built it for me).
    Windows 10 home edition
    Intel i5 processor
    MSI motherboard
    8 gb ram
      My ComputerSystem Spec
  2.    23 Jun 2017 #2
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan



    5) net user test /add

    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

    6) shutdown /r

    When the computer reboots sign on with the new user named test.

    Please report in the thread the performance after running scannow, restorehealth, scan, and using the new user named test.

    Please clarify if you are having any problems with the Microsoft store.
      My ComputerSystem Spec
  3.    23 Jun 2017 #3
    Join Date : Nov 2015
    Posts : 2,862
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello gale

    There are various ways you can approach this.

    1. You could try the Windows Apps Troubleshooter

    2. If you are on the newer W10 version you can Reset individual apps such as the Calculator App.

    See how you get on with these two and report back.
      My ComputersSystem Spec
  4.    23 Jun 2017 #4
    Join Date : Jul 2016
    Earth
    Posts : 213
    Windows 10 pro on both

    Try this first go to settings --> apps find your photo app click it select advanced then select reset app are you sure yea darn it reset
    try that first
      My ComputerSystem Spec
  5.    23 Jun 2017 #5
    Join Date : Aug 2016
    S/E England
    Posts : 4,488
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by philc43 View Post
    There are various ways you can approach this...
    Another possible approach is to reinstall and re-register the built-in Windows apps, either individually or all of them.

    Reinstall and Re-register Apps in Windows 10

    Or try an in-place repair install....

    Repair Install Windows 10 with an In-place Upgrade

    ...which I now see that philc43 has already suggested for your related 'Defender' issue.
      My ComputersSystem Spec
  6.    23 Jun 2017 #6
    Join Date : Jun 2017
    Posts : 20
    Windows 10 home
    Thread Starter

    Wow-overwhelmed. Thanks for all the advice. I'll read through and try them one by one.

    I should also mention that I can no longer open my windows defender security center. I don't know if that's related or not. I believe windows defender is running-it says so in the services window. But I can't make any changes or adjustments or anything.
      My ComputerSystem Spec
  7.    23 Jun 2017 #7
    Join Date : Jun 2017
    Posts : 20
    Windows 10 home
    Thread Starter

    Quote Originally Posted by philc43 View Post
    Hello gale

    There are various ways you can approach this.

    1. You could try the Windows Apps Troubleshooter

    2. If you are on the newer W10 version you can Reset individual apps such as the Calculator App.

    See how you get on with these two and report back.
    I tried resetting the calculator app and it doesn't work. I do have the old calculator installed now so I can use that but it bugs me that apps are just gone or not working. I don't see the photos app in the list at all.

    The troubleshooter didn't find any problems.
      My ComputerSystem Spec
  8.    23 Jun 2017 #8
    Join Date : Jan 2015
    UK, Midlands
    Posts : 10,957
    Win 10 Pro (1703)

    If your disk is ok, and your file system - you should check both routinely anyway e.g. Hard Disk Sentinel (trial) and chkdsk c: /F from an admin command prompt - then

    if you have any usable System restore points dating to before the problem occurred, then use a restore point.

    That you also have problems with Defender might suggest its a wider problem you face- not just apps.

    If you have none, that may because your PC recently upgraded to the latest build, or you never enabled System Restore.

    A screenshot of your Update History could help too.
    Last edited by dalchina; 23 Jun 2017 at 16:09.
      My ComputerSystem Spec
  9.    23 Jun 2017 #9
    Join Date : Aug 2016
    S/E England
    Posts : 4,488
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by gale View Post
    I should also mention that I can no longer open my windows defender security center. I don't know if that's related or not...
    It is. The Windows Defender Security Center is another 'modern windows app', just like the other apps you can't open.

    In the mean time, the old-style Defender UI is still available in Creators Update. See this tutorial...

    the older Windows Defender Antivirus is still available in Windows 10 if you prefer to use it instead of the newer Windows Defender Security Center.
    Create Windows Defender Antivirus Shortcut in Windows 10
      My ComputersSystem Spec
  10.    24 Jun 2017 #10
    Join Date : Jun 2017
    Posts : 20
    Windows 10 home
    Thread Starter

    ok I'm doing the thing in the first reply.

    windows version: v 1703 OS build 15063.413

    when i do the scan now command it says this:
    You must be an administrator running a console session in order to use the sfc utility.

    I am the only person who uses this computer so I'm not sure how to make that part work.

    When I do the restore health thing it says this:

    Error: 740Elevated permissions are required to run DISM.Use an elevated command prompt to complete these tasks.

    chkdsk says this:

    Access Denied as you do not have sufficient privileges.You have to invoke this utility running in elevated mode.

    I didn't bother going any further. How do I make these work?
      My ComputerSystem Spec

 
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