Windows 10: SupportAssist on Dell computer appeared Solved

  1.    22 Jun 2017 #1

    SupportAssist on Dell computer appeared

    I got on my dell computer while i was off of it, and all of a sudden some application on my desktop called "SupportAssist" was on my computer and apparently it was made today.

    Click image for larger version. 

Name:	image.png 
Views:	28 
Size:	6.2 KB 
ID:	140717
    I scanned with malwarebytes and got nothing nor with windows defender.

    I dont remember installing anything today.

    And i went on the control panel and it shows nothing really suspicious.
    Click image for larger version. 

Name:	image.png 
Views:	3 
Size:	14.2 KB 
ID:	140718
    i checked its properties and it had "PC Doctor Module"

    Click image for larger version. 

Name:	image.png 
Views:	28 
Size:	35.0 KB 
ID:	140719

    Is this made by dell or is this a virus?
    And I checked another thing and there was some SupportAssistAgent which seemed to be installed over a month ago?
    Click image for larger version. 

Name:	image.png 
Views:	2 
Size:	4.4 KB 
ID:	140720

    I'm really concerned this may be a virus, but malwarebytes and windows defender say otherwise.
      My ComputerSystem Spec

  2.    22 Jun 2017 #2

    Apparently most of this stuff was made back in May:

    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	157.4 KB 
ID:	140724

    The question is, why did my computer decide to put the application in now instead of in the past?

    could it be because I'm on my computer a lot and the chance when the screen was off or something like that? (It was on)
      My ComputerSystem Spec

  3.    22 Jun 2017 #3

    I would look in your update history and see if it came as a Windows Update.
      My ComputerSystem Spec

  4.    22 Jun 2017 #4

    It's part of Dell's Support .... check their website :)
      My ComputersSystem Spec

  5.    22 Jun 2017 #5

    Checked this video: Dell SupportAssist (Official Dell Tech Support) - YouTube

    Matched exactly what the application looked like and such and what the application looked like when started up.

    It seems I was just overly concerned. It's not a virus, and I think since I use my computer a lot, it finally found a chance to put it on my computer.

    It seems the application was around for a very long time and the shortcut was made just today.
      My ComputerSystem Spec

  6.    23 Jun 2017 #6

    I've uninstalled all the Dell bloatware from my laptop and just look at their support website every few months to see if there any new drivers.
      My ComputersSystem Spec

  7.    23 Jun 2017 #7

    That popped up on my desktop ... just a short while after I read your post.

    When you visit Dell's support page, this program allows Dell to see your hardware.
    So instead of identifying your computer by typing in the service tag number, you can click on "just-figure-it-out-for-yourself-Dell-man" and it reads the required info.

    It can also inspect your drivers to make recommendations on new/upgraded drivers.

    This might be useful to some, but I don't have any burning desire for this thing.
      My ComputerSystem Spec


Related Threads
Greetings: I own a new Dell XPS13 (9350). Seems to work properly, but I have questions about Dell SupportAssist Test results. When I ran the Simplified System test series (10 minutes), I got a test result: "Module Failed to Start", but Passes...
Solved dell computer asking for startup password in User Accounts and Family Safety
never seen this before
Dell Inspiron 15 5000 Series/Intel i5-6200u 2.3ghz/8gb ram/1tb hdd I'll bet nobody ever had this situation. Past year, 4 different brand computers. W8 and W10. Internet Explorer. * Often have to click multiple times when I go to click on...
Random BSOD, new Dell computer in BSOD Crashes and Debugging
I got many BSOD on a new Dell's computer. I don't really know where to look at. I did a memory diagnostic check (the Windows 10 one,not Memtest86+) without any issue. 126981
I down loaded Windows 10 PRO two days ago upgrading from Windows 7 PRO which was running fine. I made no changes what so ever and now I cannot get the printer or FAX to communicate with the computer. Any suggestions on how to solve this problem...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:47.
Find Us