1.    22 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 19
    Windows

    SupportAssist on Dell computer appeared


    I got on my dell computer while i was off of it, and all of a sudden some application on my desktop called "SupportAssist" was on my computer and apparently it was made today.

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    I scanned with malwarebytes and got nothing nor with windows defender.


    I dont remember installing anything today.

    And i went on the control panel and it shows nothing really suspicious.
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    i checked its properties and it had "PC Doctor Module"

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    Is this made by dell or is this a virus?
    And I checked another thing and there was some SupportAssistAgent which seemed to be installed over a month ago?
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    I'm really concerned this may be a virus, but malwarebytes and windows defender say otherwise.
      My ComputerSystem Spec
  2.    22 Jun 2017 #2
    Join Date : Jun 2017
    Posts : 19
    Windows
    Thread Starter

    Apparently most of this stuff was made back in May:

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    The question is, why did my computer decide to put the application in now instead of in the past?

    could it be because I'm on my computer a lot and the chance when the screen was off or something like that? (It was on)
      My ComputerSystem Spec
  3.    22 Jun 2017 #3
    Join Date : Jul 2015
    Posts : 9,394
    Windows 10 Pro

    I would look in your update history and see if it came as a Windows Update.
      My ComputerSystem Spec
  4.    22 Jun 2017 #4
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 442
    Win10 Home x64 - 1709

    It's part of Dell's Support .... check their website
      My ComputersSystem Spec
  5.    22 Jun 2017 #5
    Join Date : Jun 2017
    Posts : 19
    Windows
    Thread Starter

    Checked this video: Dell SupportAssist (Official Dell Tech Support) - YouTube

    Matched exactly what the application looked like and such and what the application looked like when started up.

    It seems I was just overly concerned. It's not a virus, and I think since I use my computer a lot, it finally found a chance to put it on my computer.

    It seems the application was around for a very long time and the shortcut was made just today.
      My ComputerSystem Spec
  6.    23 Jun 2017 #6
    Join Date : Jun 2015
    UK
    Posts : 2,096
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    I've uninstalled all the Dell bloatware from my laptop and just look at their support website every few months to see if there any new drivers.
      My ComputersSystem Spec
  7.    23 Jun 2017 #7
    Join Date : Jul 2016
    Posts : 184
    Windows 10

    That popped up on my desktop ... just a short while after I read your post.

    When you visit Dell's support page, this program allows Dell to see your hardware.
    So instead of identifying your computer by typing in the service tag number, you can click on "just-figure-it-out-for-yourself-Dell-man" and it reads the required info.

    It can also inspect your drivers to make recommendations on new/upgraded drivers.

    This might be useful to some, but I don't have any burning desire for this thing.
      My ComputerSystem Spec

 


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