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  1.    22 Jun 2017 #1
    Join Date : Jun 2017
    Enid, OK
    Posts : 12
    10

    Computer freeze up when running Photoshop CC


    I originally posted this same problem a few days ago, and thought the problem was resolved, but it is back again.

    I am using a HP Pavalon with 16 GB (edit) of RAM which is running Windows 10 with the latest update.

    Normally the computer runs fine. However, when running Photoshop CC, after about 1/2 hour or so, the program stops working. I found that if I open the "Task Manager" and click on the "Performance" tab, I will see that the CPU is peaked out at 100% utilization. It immediately drops way down, and I can then proceed using Photoshop.

    Once this starts to happen, it happens quite almost every time I try to do a new task in Photoshop. I have to go through the above procedure to get Photoshop to respond again.

    I am using the most recent update of Photoshop CC.

    Has anyone run into this problem, or does anyone have any suggestions on how to fix the problem?
    Last edited by Lawrence K; 22 Jun 2017 at 18:36.
      My ComputerSystem Spec
  2.    22 Jun 2017 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,921
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    You might want to check your System info, think you have 16GB RAM. I haven't used a computer with only 16MB RAM for quite awhile, like back in the days of MS-DOS 5 to 6.xx and Windows 3.xx.
      My ComputerSystem Spec
  3.    22 Jun 2017 #3
    Join Date : Jun 2017
    Enid, OK
    Posts : 12
    10
    Thread Starter

    Berton,

    Thanks for catching the error in my post. Yes, I have 16 GB of RAM, not 16 MB.

    I am 81 years old, so I remember when 16 MB was a lot of storage.

    Lawrence
      My ComputerSystem Spec
  4.    22 Jun 2017 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,921
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    I know what you mean, I'm 37, for the 40th time, and my first computer had a whopping 4MB RAM.
      My ComputerSystem Spec
  5.    22 Jun 2017 #5
    Join Date : Jun 2017
    Enid, OK
    Posts : 12
    10
    Thread Starter

    My first computer was a home built one where I used an RCA 1802 processor. This was back in the late 70's. This processor is one NASA used on one of their early space shuttles. I don't remember how much memory I had on this board. I remember my monitor was 13' with an orange colored screen.

    Now I hate computers. They are just a tool for me and I get frustrated with problems like I posted. I don't know where to turn to get an answer to this problem.

    I had a computer repair man work on the machine and he told me I did not have enough memory so he put in the 16 GB and told me I would not have any more problems. A week, or so, later I started having the same problem. This fellow also prevented a lot of programs from automatically starting, but this did not solve the problem either.
      My ComputerSystem Spec
  6.    22 Jun 2017 #6
    Join Date : Jun 2017
    Enid, OK
    Posts : 12
    10
    Thread Starter

    Thank you for your reply. I followed the steps in your link and found the hard drive has disk write caching enabled already. Any other thoughts?
      My ComputerSystem Spec
  7.    23 Jun 2017 #7
    Join Date : Jun 2017
    Enid, OK
    Posts : 12
    10
    Thread Starter

    I think the clue to my problem is in this statement I made in the opening post:
    "I open the "Task Manager" and click on the "Performance" tab, I will see that the CPU is peaked out at 100% utilization. It immediately drops way down, and I can then proceed using Photoshop."

    If I do not do this step, Photoshop remains frozen. I have never done a test to see how long it will remain frozen, but I do know it is at least a couple of minutes as I have repeatedly tried to do a task in Photoshop and nothing happens until I do the above steps.

    Also, Photoshop seems to lock up on many different things I am using. I have not been able to pin it down to any specific task in Photoshop.
      My ComputerSystem Spec
  8.    23 Jun 2017 #8
    Join Date : Nov 2013
    Chicagoland
    Posts : 33,697
    Dual boot Windows 10 FCU Pro x 64 & Insider 10 Pro

    Quote Originally Posted by Lawrence K View Post
    I think the clue to my problem is in this statement I made in the opening post:
    "I open the "Task Manager" and click on the "Performance" tab, I will see that the CPU is peaked out at 100% utilization. It immediately drops way down, and I can then proceed using Photoshop."

    If I do not do this step, Photoshop remains frozen. I have never done a test to see how long it will remain frozen, but I do know it is at least a couple of minutes as I have repeatedly tried to do a task in Photoshop and nothing happens until I do the above steps.

    Also, Photoshop seems to lock up on many different things I am using. I have not been able to pin it down to any specific task in Photoshop.
    You may want to try fixes here: Troubleshoot system errors, freezes in Photoshop Elements
      My ComputersSystem Spec
  9.    23 Jun 2017 #9
    Join Date : Apr 2017
    Posts : 8,568
    windows 10 professional version 1607 build 14393.969 64 bit

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    6) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    7) shutdown /r (you will reboot the computer so that it is in clean boot)


    Evaluate the performance of your computer in clean boot during typical use. Are the boots faster or slower? Are the shutdowns faster or slower? How have the hangs with adobe photoshop changed? Are they better, worse, or the same? Continue using clean boot indefinitely to monitor performance.

    8) download and install the latest HP UEFI diagnostics, version 6.4. Boot to the bios clicking repetitively the F2 or F10 keys. Run the UEFI diagnostics in extensive or loop until failure mode. It may take many hours to run so plan to run it overnight and check in the AM. For the loop until failure click the escape key. Then view the logs and verify that the tests have ran for at least one or more cycles. Make sure you see pass and if there is not pass to record the error code.
    HP PC Hardware Diagnostics | HP® Official Site
      My ComputerSystem Spec
  10.    23 Jun 2017 #10
    Join Date : Jun 2017
    Enid, OK
    Posts : 12
    10
    Thread Starter

    Quote Originally Posted by zbook View Post
    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    6) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    7) shutdown /r (you will reboot the computer so that it is in clean boot)


    Evaluate the performance of your computer in clean boot during typical use. Are the boots faster or slower? Are the shutdowns faster or slower? How have the hangs with adobe photoshop changed? Are they better, worse, or the same? Continue using clean boot indefinitely to monitor performance.

    8) download and install the latest HP UEFI diagnostics, version 6.4. Boot to the bios clicking repetitively the F2 or F10 keys. Run the UEFI diagnostics in extensive or loop until failure mode. It may take many hours to run so plan to run it overnight and check in the AM. For the loop until failure click the escape key. Then view the logs and verify that the tests have ran for at least one or more cycles. Make sure you see pass and it there is not pass to record the error code.
    HP PC Hardware Diagnostics | HP® Official Site
    Thanks for this information. I have printed it out and hopefully will get a change to check it out tomorrow.

    Unfortunately, I am working on a very large project taking photos of a lot of different areas of a large facility which they want to promote with the photographs. I have been working on this for about a week, and I probably have another week to go. This is why my Photoshop problem is such a pain right now.
      My ComputerSystem Spec

 
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