1.    07 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 4
    Windows 10

    MS Store Not Working


    I cannot download any apps from the MS Store. It tells me I own this product but when I press install it says it is starting download but then after a while it says it cannot install the app and will try later?

    Generally I don't use the Ms Store so I don't know how long I have had this problem.
      My ComputerSystem Spec
  2.    07 Jun 2017 #2
    Join Date : Oct 2013
    Posts : 25,290
    64-bit Windows 10 Pro build 17046

    Hello Christopher, and welcome to Ten Forums.

    If you haven't already, you might see if clearing and resetting the Store cache may help allow you to download the app afterwards.

    Clear and Reset Store Cache in Windows 10 Windows 10 Performance Maintenance Tutorials
      My ComputersSystem Spec
  3.    08 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    yes I tried this but it didn't work. My windows update and MS Store are both not working and so a MS agent got me to reinstall windows but it is still a problem.
      My ComputerSystem Spec
  4.    08 Jun 2017 #4
    Join Date : Oct 2013
    Posts : 25,290
    64-bit Windows 10 Pro build 17046

    Are you getting any error messages from Windows Update?
      My ComputersSystem Spec
  5.    08 Jun 2017 #5
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    yes I get an error message "there were some problems installing updates but we'll try again later" 0x80240437
      My ComputerSystem Spec
  6.    08 Jun 2017 #6
    Join Date : Jun 2017
    Posts : 4
    Windows 10
    Thread Starter

    I understand that MS Store and windows update are connected according to the MS agent.
      My ComputerSystem Spec
  7.    08 Jun 2017 #7
    Join Date : Oct 2013
    Posts : 25,290
    64-bit Windows 10 Pro build 17046

    If you haven't already, see if resetting the Store using the method in the tutorial below may help.

    Re-register Store app in Windows 10 Windows 10 Performance Maintenance Tutorials
      My ComputersSystem Spec

 


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