Windows 10: MS Store Not Working


  1. ChristopherH50

    Junior Member
    Posts : 4
    Windows 10
       New 07 Jun 2017 #1

    MS Store Not Working


    I cannot download any apps from the MS Store. It tells me I own this product but when I press install it says it is starting download but then after a while it says it cannot install the app and will try later?

    Generally I don't use the Ms Store so I don't know how long I have had this problem.
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  3. Brink

    Administrator
    Posts : 28,538
    64-bit Windows 10 Pro build 17650
       New 07 Jun 2017 #2

    Hello Christopher, and welcome to Ten Forums.

    If you haven't already, you might see if clearing and resetting the Store cache may help allow you to download the app afterwards.

    Clear and Reset Store Cache in Windows 10 Windows 10 Performance Maintenance Tutorials
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  4. ChristopherH50

    Junior Member
    Posts : 4
    Windows 10
    Thread Starter
       New 08 Jun 2017 #3

    yes I tried this but it didn't work. My windows update and MS Store are both not working and so a MS agent got me to reinstall windows but it is still a problem.
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  6. Brink

    Administrator
    Posts : 28,538
    64-bit Windows 10 Pro build 17650
       New 08 Jun 2017 #4

    Are you getting any error messages from Windows Update?
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  7. ChristopherH50

    Junior Member
    Posts : 4
    Windows 10
    Thread Starter
       New 08 Jun 2017 #5

    yes I get an error message "there were some problems installing updates but we'll try again later" 0x80240437
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  8. ChristopherH50

    Junior Member
    Posts : 4
    Windows 10
    Thread Starter
       New 08 Jun 2017 #6

    I understand that MS Store and windows update are connected according to the MS agent.
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  9. Brink

    Administrator
    Posts : 28,538
    64-bit Windows 10 Pro build 17650
       New 08 Jun 2017 #7

    If you haven't already, see if resetting the Store using the method in the tutorial below may help.

    Re-register Store app in Windows 10 Windows 10 Performance Maintenance Tutorials
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