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  1.    04 Jun 2017 #1
    Join Date : Sep 2016
    Posts : 176
    Windows 10

    Office 365


    Hi

    Is anyone else having an issue with Office 365 this morning? I logged in earlier all was OK, just turned the PC off and done a few things, when I turn on it is asking me to turn on my auto renewal....

    Click image for larger version. 

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    If I go to account options in Outlook

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    I did click on the above and auto renewal is turned on, and I started a chat with support who also say it is activated... He did suggest doing a re-install but that did not work.... and I tried logging out/in of Office
    ..

    Could there be an issue with Microsoft servers? It seemed to have appeared all of a sudden

    Stuart
      My ComputerSystem Spec
  2.    04 Jun 2017 #2
    Join Date : Sep 2016
    Posts : 176
    Windows 10
    Thread Starter

    ** UPDATE **

    I have just opened Word, Excel and Powerpoint using the "tiles" in the start menu, and the message was not there... So, I tried to open Outlook from "tile" rather than the icon pinned to the task bar and the message was not there in the Office account tab...

    So I un-pinned and pinned the shortcut again and it now works.... very odd
      My ComputerSystem Spec
  3.    04 Jun 2017 #3
    Join Date : Aug 2015
    Posts : 38
    Windows 10 Pro

    Must be something amiss with MS servers I think, I'm getting the same message in account properties on all my Office 365 applications but I'm not getting the renewal message that you had. and I can't get rid of it!
      My ComputerSystem Spec
  4.    04 Jun 2017 #4
    Join Date : Sep 2016
    Posts : 176
    Windows 10
    Thread Starter

    Have you tried opening from the start menu rather than any pinned icons?

    When I unpinned and pinned the icon to the Taskbar it seems to have fixed it
      My ComputerSystem Spec
  5.    04 Jun 2017 #5
    Join Date : Aug 2015
    Posts : 38
    Windows 10 Pro

    Quote Originally Posted by stuarttunstall View Post
    Have you tried opening from the start menu rather than any pinned icons?

    When I unpinned and pinned the icon to the Taskbar it seems to have fixed it
    Yes, I've just tried that but it doesn't seem to work for me.
      My ComputerSystem Spec
  6.    04 Jun 2017 #6
    Join Date : Sep 2016
    Posts : 176
    Windows 10
    Thread Starter

    I logged out and back in again to my Microsoft account... then dud a reinstall but that did not seem to work until I used the start menu

    Once I knew that worked I repinned the short cut..
      My ComputerSystem Spec
  7.    04 Jun 2017 #7
    Join Date : Jan 2014
    Inverness
    Posts : 1,184
    Win 10

    I'm seeing the auto renewal message. Must be a problem with Microsoft.
      My ComputersSystem Spec
  8.    04 Jun 2017 #8
    Join Date : Sep 2016
    Posts : 176
    Windows 10
    Thread Starter

    Mine seems to have come back on again so maybe it is an issue with the Microsoft servers
      My ComputerSystem Spec
  9.    04 Jun 2017 #9
    Join Date : Sep 2016
    Posts : 176
    Windows 10
    Thread Starter

    Try this.... when you see the turn on auto renewal... click on it to go to your account page, when you log in it should say your auto renewal is activated, just close the web page then close/reopen outlook... does the message disappear?
      My ComputerSystem Spec
  10.    04 Jun 2017 #10
    Join Date : Jan 2014
    Inverness
    Posts : 1,184
    Win 10

    It shows as the account auto renewal is activated. Closing/opening an Office 365 app makes no difference.

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      My ComputersSystem Spec

 
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