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  1.    17 May 2017 #1
    Join Date : Mar 2017
    Posts : 50
    windows 10 professional 64-bit

    SidebySide Error ID33 with Cyberlink PowerDVD 16


    When I check the Event Viewer, I find there's a SidebySide Error message at least once a day. It says:
    "Activation context generation failed for "c:\program files (x86)\cyberlink\powerdvd16\kernel\dms\CLMSMediaInfoPDVD16.exe". Dependent Assembly CLMSMediaInfo.X,type="win32",version="1.0.0.0" could not be found. Please use sxstrace.exe for detailed diagnosis."

    I contacted Cyberlink, who said to delete Microsoft Visual C++ 2012, completely uninstall PowerDVD, & then do a clean reinstall. I did this, but still get the error daily.

    I have the following installed:
    Click image for larger version. 

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    How can I make sure that I have the latest uncorrupted C++ packages?
    Thank you in advance,
      My ComputerSystem Spec
  2.    20 May 2017 #2
    Join Date : Mar 2014
    Stafford, UK
    Posts : 55
    Windows 10 Home (x64) (build 10586)

    You might find the thread in the link below of interest:
    https://answers.microsoft.com/en-us/...7-f9f81a7c32f8
      My ComputerSystem Spec
  3.    20 May 2017 #3
    Join Date : Mar 2017
    Posts : 50
    windows 10 professional 64-bit
    Thread Starter

    Thank you, Irene. I had already tried uninstalling Cyberlink, deleting the C++ 2012, & reinstalling Cyberlink. However, I still get the error.
      My ComputerSystem Spec
  4.    20 May 2017 #4
    Join Date : Mar 2017
    Posts : 471
    Win 10 Pro 15063.332 (ex-Insider)

    I'm not sure if this thread will help; however, if correct, it looks like you may need one or more of these earlier Microsoft Visual C++ Redistributable Packages:

    http://forum.cyberlink.com/forum/pos...24.page#137203

    Note: The thread download links are for an x64 system.

    Comment: You can have multiple versions installed at the same time. I think I have all of them installed.

    Hope this helps,

    WOT
      My ComputersSystem Spec
  5.    20 May 2017 #5
    Join Date : Mar 2017
    Posts : 50
    windows 10 professional 64-bit
    Thread Starter

    Thanks WOT. I think I will try that, but I have a couple of questions first. Cyberlink had me uninstall my C++ 2012 Redistributable & it was reinstalled by Cyberlink.
    1. Do you think it's possible that the one included with the Cyberlink install is corrupt & that deleting & replacing it with one directly from Microsoft will fix the issue?
    2. The thread that you referred me to is from 2012, so the links are to C++ 2005, 2008, 2010. Will installing these (which I don't have) cause any problems?

    You see, the error message that I see in the Event Viewer occurs several times a day, usually early in the morning when I'm not even at the computer. And the Cyberlink PowerDVD program does work without a problem. If I didn't look in the Event Viewer, I wouldn't even know there's an error. I guess I'm wondering whether my attempts at a cure may be worse than ignoring it. What do you think?
      My ComputerSystem Spec
  6.    20 May 2017 #6
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 445
    Win10 Home x64 - 1709

    phrab,
    I would try re-installing the C++ 2012 both x86 and x64 first and see if it fixes the issue. As WOT said, having all of them installed is not going to hurt anything. I have 2008 thru 2015 installed, as different programs I have use different versions of C++.

    Note: Reboot after installing.

    https://support.microsoft.com/en-us/...al-c-downloads
      My ComputersSystem Spec
  7.    20 May 2017 #7
    Join Date : Mar 2017
    Posts : 50
    windows 10 professional 64-bit
    Thread Starter

    Thank you Eagle51. I will try that later today (just got a back spasm). And thanks for telling me to reboot.
      My ComputerSystem Spec
  8.    22 May 2017 #8
    Join Date : Mar 2017
    Posts : 50
    windows 10 professional 64-bit
    Thread Starter

    Quote Originally Posted by Eagle51 View Post
    phrab,
    I would try re-installing the C++ 2012 both x86 and x64 first and see if it fixes the issue. As WOT said, having all of them installed is not going to hurt anything. I have 2008 thru 2015 installed, as different programs I have use different versions of C++.
    Note: Reboot after installing.
    https://support.microsoft.com/en-us/...al-c-downloads
    Eagle 51:
    Thank you again for your response. Ok. I installed every C++ redistributable from 2005 to 2015, both x86 & 64-bit versions, and I did reboot. Still get the error, although the program works fine.

    I notice that I have 2 MS Visual C++ 2012 Redistributable (x86) versions installed. I seem to recall one of them being an update. One says 11.060610 & one says 11.061030. When I look in the Control Panel >Programs & Features, the later one doesn't have a size listed, so I'm wondering if it just updated the other one. Do you have 2 (x86) versions for 2012? If so, what builds?
    Thanks,
      My ComputerSystem Spec
  9.    22 May 2017 #9
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 445
    Win10 Home x64 - 1709

    phrab,
    I don't have two C++ 2012 (x86) vers, but I do have two C++ 2013 vers (x86 & x64) , so that's not uncommon. It's probably just a bug in PowerDVD 16 .... long as it's working properly, I wouldn't worry to much about it.

    The only other thing I can think of is running ... sfc /scannow and see if it finds anything.

    Here's my list .. fyi
    Click image for larger version. 

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      My ComputersSystem Spec
  10.    22 May 2017 #10
    Join Date : Oct 2016
    Charlotte, NC
    Posts : 445
    Win10 Home x64 - 1709

    phrab,
    I don't know if this will be of any help, but if you would like to try the sxstrace the error references and see what details it gives. The following will create two files on your desktop (mysxstrace.log & mysxstrace.txt). Open the mysxstrace.txt in NotePad to see the details sxstrace produces.

    1. Open Command Prompt as Admin
    2. Type the following command & press enter:
    sxstrace trace -logfile:%userprofile%\desktop\mysxstrace.log
    3. Start the PowerDVD 16 program normally
    4. Once PowerDVD 16 is up and running, then back in Command Prompt ... Press Enter to Stop the sxstrace
    5. Type the following command & press enter:
    sxstrace parse -logfile:%userprofile%\desktop\mysxstrace.log -outfile:%userprofile%\desktop\mysxstrace.txt
      My ComputersSystem Spec

 
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