1.    05 May 2017 #1
    Join Date : May 2017
    Posts : 5
    windows 10

    [help needed] Windows Store still thinks removed apps are installed


    Hi guys, so basically I've ran into an issue with the app store where it will not let me install a game even though it is not installed anymore, it still show the game as installed...
    it's actually more than one game but it started with gears of war 4, may update had released but the store wasn't showing any updates so I decided to uninstall the game and reinstall it. When I went to uninstall it, I got an error message like this:Click image for larger version. 

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    As I said its happening with more then one game/app but started with gears.

    So I decided to remove the files of the game manually including registry keys. I can't find anything else related to gears of war 4 on my pc but it still pops up in windows store as installed and Cortana search. clicking play does nothing.
    Click image for larger version. 

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    it should be saying install

    any solution to get the store seeing it as not installed?
      My ComputerSystem Spec
  2.    06 May 2017 #2
    Join Date : May 2017
    Posts : 5
    windows 10
    Thread Starter

    Anyone have a solution?
      My ComputerSystem Spec
  3.    08 May 2017 #3
    Join Date : May 2017
    Posts : 5
    windows 10
    Thread Starter

    Does anyone know what I can do that wont result in me resetting my system?
      My ComputerSystem Spec
  4.    08 May 2017 #4
    Join Date : Aug 2014
    Forever West
    Posts : 3,921
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    May not be the solution for the issue but I find whatever I get from the Store is registered in the Store's database and not removed from that list when I uninstall the program. Haven't yet found a way to modify that database to show the program doesn't exist on a particular computer.
      My ComputerSystem Spec
  5.    09 May 2017 #5
    Join Date : May 2017
    Posts : 5
    windows 10
    Thread Starter

    Interesting, so we just need to find a way to modify the stores database from the sound of it
      My ComputerSystem Spec
  6.    09 May 2017 #6
    Join Date : Aug 2014
    Forever West
    Posts : 3,921
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by James0001 View Post
    Interesting, so we just need to find a way to modify the stores database from the sound of it
    Since the Store and its database is on Microsoft's computers that may be hard to do. One of the downsides of computing and the Internet is how much data is retained by, guess who, anyone we have interaction with which includes this forum where typed responses are auto-saved until actually posted.
      My ComputerSystem Spec
  7.    09 May 2017 #7
    Join Date : Jul 2016
    Earth
    Posts : 213
    Windows 10 pro on both

    Have you tried clicking the advanced options then resetting it, that should make Windows aware of the fact that its no longer there and "hopefully" ask if you want to delete ref, like it did with Windows 7 and 8.1 nahh who are we kidding, i have 30 games in programs and features no longer installed on that HD, i switched to a hybrid HD and just copied Games to new HD nw yet
      My ComputerSystem Spec
  8.    10 May 2017 #8
    Join Date : May 2017
    Posts : 5
    windows 10
    Thread Starter

    Quote Originally Posted by kimkl View Post
    Have you tried clicking the advanced options then resetting it, that should make Windows aware of the fact that its no longer there and "hopefully" ask if you want to delete ref, like it did with Windows 7 and 8.1 nahh who are we kidding, i have 30 games in programs and features no longer installed on that HD, i switched to a hybrid HD and just copied Games to new HD nw yet
    You gave me an idea that might be worth trying out, either on a different pc or virtual machine just download the games to a external hdd. then move it back to the affected pc. Hopefully it has a chance of working.
    will let you know results when I've had a chance to do it.

    edit: While everything downloaded fine I couldn't find a way to get it working on the affected pc
    Last edited by James0001; 10 May 2017 at 08:54.
      My ComputerSystem Spec

 


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