1.    04 May 2017 #1
    Join Date : Aug 2015
    Kansas
    Posts : 29
    Windows 10

    Office 365 Home not recognizing account


    I've been subscribing to Office 365 Home for a few years now without any issues until today. When I go to the login page and try to login it says "We don't recognize the domain name" or to be more specific "sbcglobal.net isn't in our system". I keep an Excel worksheet of my Usernames & Passwords so I'm definitely logging in with the correct credentials. I don't remember when I last tried to login to Office 365 but I have in the past many times.

    Just to verify the email I used to purchase Office 365 I can go to Word > Accounts to verify this email. I can also login to my Microsoft Account without any issues (although uses different email & password).

    My 365 subscription is up in a couple of weeks so I need to get into my account to add a subscription card I've purchased.

    I'm running Windows 10 version 1703 (64 Bit). I ran the Microsoft Support & Recovery Assistant for Office 365 but it couldn't get past it not recognizing my email.

    Any ideas?
    Last edited by mccoady; 04 May 2017 at 11:16.
      My ComputerSystem Spec
  2.    05 May 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,133
    Windows 10 Pro Build 1703

    Hi mccoady

    if you go to accounts.microsoft.com and login with your 365 id and password.

    If when you go you are automatically logged in I would peek at what is under the heading Services and Subscriptions, just to be sure. Then log out and retry with Office 365 id.
      My ComputerSystem Spec
  3.    06 May 2017 #3
    Join Date : Aug 2015
    Kansas
    Posts : 29
    Windows 10
    Thread Starter

    Thanks and sorry I couldn't get back sooner had something come up. I seemed to finally sign in by using Edge & going through outlook.com.

    I think the issue that's confusing me is having different email & passwords for my Microsoft account and Office 365 account. My Office 365 account uses an sbcglobal account and my Microsoft uses Outlook.com (via sbcglobal). When I first setup my Microsoft account several years ago I was using an sbcglobal email but since then have switched to an Outlook.com email. Microsoft account wouldn't let me directly change it from sbcglobal to Outlook.com so I'm using Outlook.com as an Alias.

    Same situation with my Office 365 account set it up several years ago using sbcglobal which I no longer use.

    Is there anyway to change my Office 365 account login to my Microsoft login without screwing everything up... it certainly would simplify things?
      My ComputerSystem Spec
  4.    06 May 2017 #4
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,133
    Windows 10 Pro Build 1703

    Not sure of that. I would assume you could let your Office 365 account lapse, get all you stuff out of the cloud before this happens, and then in your Microsoft account subscribe to Office 365.
      My ComputerSystem Spec
  5.    06 May 2017 #5
    Join Date : Aug 2015
    Kansas
    Posts : 29
    Windows 10
    Thread Starter

    Quote Originally Posted by Caledon Ken View Post
    Not sure of that. I would assume you could let your Office 365 account lapse, get all you stuff out of the cloud before this happens, and then in your Microsoft account subscribe to Office 365.
    Do you know if that would require uninstalling Office 365 and reinstalling again on all my computers? I've changed a lot of default settings I'd hate to have to go back and do again.
      My ComputerSystem Spec
  6.    06 May 2017 #6
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,133
    Windows 10 Pro Build 1703

    Honestly I don't.

    I would hope that you would just "Sign In" in Office 365 to new account and show that you have a subscription. Now that is just me, MS may have seen people pulling some elaborate schemes and may require. As an example in Windows you can change versions by entering new key. It unlocks functionality and as far as I know does not require a full install of Windows.

    Wish I had a definitive answer.

    This article may give some insights as it talks about signing in to different accounts.

    https://support.office.com/en-us/art...ad=US&fromAR=1


    Ken
      My ComputerSystem Spec
  7.    07 May 2017 #7
    Join Date : Aug 2015
    Kansas
    Posts : 29
    Windows 10
    Thread Starter

    Thanks Ken maybe I can find someone to verify this.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Buying MS Office Home & Business 2016...
Hi I'm in the process of configuring a new Win 10 laptop from Dell and buying the MS Office package from them seems a bit steep here in UK. I have found a few places online that sell the MS Office Home & Business package but have reservations...
Software and Apps
Solved Office Home and Student 2010
My Office Home and Student 2010 became corrupted with Win 10 Anniversary edition upgrade. I need to un install / re install this software. This was pre installed on my PC and I have no copy of the original software and I cannot find a download...
Software and Apps
Office 2016 install fails on win 10 home
Hi, sort of newbie question...but can not solve!! Ive got my new HP Laptop with WIN10 home factory installed installed . Ive got my just burned Office2016 pro install DVD, which works like a champ on my old Win 7 laptop. Now, as soon...
Software and Apps
Solved Office 365 home, freeing up an installation
we have office 365 home. I know you can install it on 5 different machines. Currently we have it on two machines. One of which I am thinking of selling. So if I uninstall office on this machine will that free up a slot or is the fact I installed it...
Software and Apps
Can't Install Office 365 Home After Loading Windows 10
As the title states, since loading Win 10, I have been unable to install Office 365 Home. I have an active subscription that is installed on another device and I still have four more devices on which I can install the suite. I've gone to the 365...
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:51.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums