Problem accessing store

  1. Posts : 2,292
    Windows 10 Pro (64 bit)

    Problem accessing store

    Since creators update the other night one of our 4 user accounts is having trouble getting into store app. I think I only noticed it this morning. So maybe it's ms issue with their servers but it's strange only 1 account is doing this whilst the others seem ok. It doesn't crash but keeps saying 'something happened on our end and we couldn't sign you in' with error code 0x80004005 or 'page could not be loaded please try again later' with code 0x8000FFFF

    is anyone else seeing difficulties with the store app today? Can the store cache be reset for this one user account only as the other accounts seem unaffected
      My Computer

  2. Posts : 7,257
    Windows 10 Pro 64-bit

    Have you tried the store troubleshooter in settings?
      My Computers

  3. Posts : 2,292
    Windows 10 Pro (64 bit)
    Thread Starter

    Thanks, I'll have a look later. I had to give up this morning and go to work. I'm probably being dense and it doesn't help that I'm not in front of my pc to see it but where does one access the store troubleshooter, I wasn't aware such an option existed in the settings?
      My Computer

  4. Posts : 5,184
    64bit Win 10 Pro ver 21H2

    Hi :)

    There is a new troubleshoot section on the Update window in Settings. The store apps troubleshooter is at the bottom:

    Problem accessing store-2017-04-27-2-.png
      My Computers

  5. Posts : 2,292
    Windows 10 Pro (64 bit)
    Thread Starter

    Cheers guys, before trying that I went into settings, apps list and advanced on store and reset the app. Seemed to do the trick! phew
      My Computer


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