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  1.    25 Apr 2017 #1
    Join Date : Dec 2015
    Posts : 60
    Windows 10

    Reinstalling Office 365?


    One of my friends has somehow lost Office 365 after a mishap with a virus and I want to help her get it back. I helped her buy and install it a couple of years back but I remember very little about what we did to acquire it and know nothing about what we need to do to restore it. She's running Windows 10.

    I'm guessing we need to track down a license key then find a download link on the Microsoft website somewhere, then reinstall from the link, providing the license key during the install but I could be way off. Can anyone enlighten me?
      My ComputerSystem Spec
  2.    25 Apr 2017 #2
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Quote Originally Posted by RhinoCan View Post
    One of my friends has somehow lost Office 365 after a mishap with a virus and I want to help her get it back. I helped her buy and install it a couple of years back but I remember very little about what we did to acquire it and know nothing about what we need to do to restore it. She's running Windows 10.

    I'm guessing we need to track down a license key then find a download link on the Microsoft website somewhere, then reinstall from the link, providing the license key during the install but I could be way off. Can anyone enlighten me?
    Sure, the Office she has purchased will be available in her account. Hold on and I'll get you a link.
      My ComputerSystem Spec
  3.    25 Apr 2017 #3
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Please be sure to install the 32-bit version.
    Download and install or reinstall Office 365 or Office 2016 on your PC or Mac - Office 365
    There should be no need for a key - it will be linked to her MS account.
      My ComputerSystem Spec
  4.    25 Apr 2017 #4
    Join Date : Dec 2015
    Posts : 60
    Windows 10
    Thread Starter

    Quote Originally Posted by simrick View Post
    Sure, the Office she has purchased will be available in her account. Hold on and I'll get you a link.
    That must be the fastest response to a forum post *ever*! :-) Well done!
      My ComputerSystem Spec
  5.    25 Apr 2017 #5
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Quote Originally Posted by RhinoCan View Post
    That must be the fastest response to a forum post *ever*! :-) Well done!
      My ComputerSystem Spec
  6.    25 Apr 2017 #6
    Join Date : Dec 2015
    Posts : 60
    Windows 10
    Thread Starter

    Quote Originally Posted by simrick View Post
    Please be sure to install the 32-bit version.
    Download and install or reinstall Office 365 or Office 2016 on your PC or Mac - Office 365
    There should be no need for a key - it will be linked to her MS account.
    Thank you *very* much for your assistance! That should get the job done :-)

    I'll leave the "solved" box unchecked for now until we've had a chance to actually complete the reinstall, just in case there are hiccups of one kind or another and I need to ask followup questions. I hope to get to that tomorrow.
      My ComputerSystem Spec
  7.    25 Apr 2017 #7
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Quote Originally Posted by RhinoCan View Post
    Thank you *very* much for your assistance! That should get the job done :-)
    Quite welcome. If you need an eval on the system to make sure it's clean, let me know.
      My ComputerSystem Spec
  8.    25 Apr 2017 #8
    Join Date : Dec 2015
    Posts : 60
    Windows 10
    Thread Starter

    Quote Originally Posted by simrick View Post
    Quite welcome. If you need an eval on the system to make sure it's clean, let me know.
    What did you have in mind? I know she's already had the machine cleaned at a store. I was going to run MalwareBytes on it too just to be sure they didn't miss anything. Would you do any more?
      My ComputerSystem Spec
  9.    25 Apr 2017 #9
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Quote Originally Posted by RhinoCan View Post
    What did you have in mind? I know she's already had the machine cleaned at a store. I was going to run MalwareBytes on it too just to be sure they didn't miss anything. Would you do any more?
    Hmmm.....what store?
      My ComputerSystem Spec
  10.    25 Apr 2017 #10
    Join Date : Apr 2015
    Posts : 12,826
    W10Prox64

    Just thinking - did they identify what infection it was she had?
    Sorry, I don't trust too many places to know what they're doing. I've seen shops clean a computer, and then never delete the infected restore points. Just sayin'.
      My ComputerSystem Spec

 
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