Windows 10: Need help with device backups in iTunes when \users is on D:

  1.    24 Apr 2017 #1

    Need help with device backups in iTunes when \users is on D:


    Ok, so I followed the tutorial here to move my \users directory to drive D (on a fresh install of Windows 10), and things seemed to be going fine until I started setting up iTunes. My iPhone backed up just fine, but when I tried to backup my iPad, it failed, telling me there wasn't enough space on my hard drive. (It's a brand new 1TB, so I know that's wrong.) I double-checked, and it looks like it's putting the backups in the right place (D:\Users\<username>\AppData\Roaming\Apple Computer\MobileSync\Backup has two folders in it - one for each device?), so I don't know what could possibly be going wrong.

    Thanks in advance for any and all assistance. This site has been a great help getting going with my new laptop (not my first Windows PC, but my first in a LONG time), so I'm hoping for good things.
      My ComputerSystem Spec


  2. Posts : 6,858
    Windows 10 Pro x64 Build 1709
       26 Apr 2017 #2

    Hi Dadditude. Welcome to the TenForums @Dadditude

    Not sure if this will work but try powering down your iPad completely, not sleep, complete power down. restart, test.

    If that doesn't work please ensure there are no corrupt backups already present, maybe one failed really quick.

    Start iTunes=>Edit=>Preferences=>Devices=>iPad=>Delete Backup.

    Ken
      My ComputerSystem Spec

  3.    26 Apr 2017 #3

    Thanks for the reply!

    Tried turning the iPad off and back on, and checked for corrupted backups, but no luck. :-(
      My ComputerSystem Spec

  4.    26 Apr 2017 #4

    Hi.
    First, let me preface this by saying that I am not, and never have been, an Apple user.

    That said, I found some things here you might try:

    If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support

    https://discussions.apple.com/thread...art=0&tstart=0

    Good luck.
      My ComputerSystem Spec

  5.    26 Apr 2017 #5

    Thanks for the link. Looks like contacting support may be my only option. I had hoped someone here might have run into the same issue.
      My ComputerSystem Spec

  6.    27 Apr 2017 #6

    Dadditude said: View Post
    Thanks for the link. Looks like contacting support may be my only option. I had hoped someone here might have run into the same issue.
    Welcome. Two different links there. None of that worked?
    I did a quick search on the forums here and didn't find anything.
    When you get it resolved, please post your fix, so others will see it.
      My ComputerSystem Spec

  7.    27 Apr 2017 #7

    Yeah, I noticed the second link right after posting my reply, but none of it worked. Going to contact support later today and see what they can tell me. Will definitely post my fix once I get one.
      My ComputerSystem Spec

  •    27 Apr 2017 #8

    Dadditude said: View Post
    Yeah, I noticed the second link right after posting my reply, but none of it worked. Going to contact support later today and see what they can tell me. Will definitely post my fix once I get one.
    Okay thanks. Good luck!
      My ComputerSystem Spec


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