1.    17 Apr 2017 #1
    Join Date : Feb 2017
    Posts : 22
    Windows 10 64 bit

    Office 365 apps freeze on startup, save, and Start Slideshow


    Every time I open Powerpoint or Word, they freeze and I have to close them in the task manager. When I open them again they work fine. And sometimes when I try to save a document, it freezes so I lose a good portion of the document.

    Also on Powerpoint whenever I try to insert a video, when I click Start Slideshow it freezes. I have uninstalled and reinstalled Office twice. Is there a way to figure out what might be causing this problem? I can take screenshots of anything necessary.
      My ComputerSystem Spec
  2.    17 Apr 2017 #2
    Join Date : Oct 2016
    Caledon, Ontario, Canada
    Posts : 4,027
    Windows 10 Pro Build 1703

    Hi pjmcguirk85

    Did this just start recently? Could you share Windows version and build number you are using?

    Is anything being logged in the event manager, especially in the application logs, when it freezes?

    Have you ensure that all updates for Office 365 are installed? Click File, Account, on right hand side there should be info on Updates.

    If you also check Windows update history are there any failed updates.

    On your inserting a video I found this, first problem listed.

    https://support.office.com/en-us/art...rs=en-US&ad=US

    You will notice links for Office products on the left.

    Ken
      My ComputerSystem Spec
  3.    09 May 2017 #3
    Join Date : Feb 2017
    Posts : 22
    Windows 10 64 bit
    Thread Starter

    Thanks for getting back to me. I just learned to live with it because it seems very daunting to try and fix. I just open up task manager before opening and shut it down immediately through task manager and then open it up again. That seems to fix it.
    Quote Originally Posted by Caledon Ken View Post
    Hi pjmcguirk85

    Did this just start recently? Could you share Windows version and build number you are using?

    Is anything being logged in the event manager, especially in the application logs, when it freezes?

    Have you ensure that all updates for Office 365 are installed? Click File, Account, on right hand side there should be info on Updates.

    If you also check Windows update history are there any failed updates.

    On your inserting a video I found this, first problem listed.

    https://support.office.com/en-us/art...rs=en-US&ad=US

    You will notice links for Office products on the left.

    Ken
      My ComputerSystem Spec

 


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