Office 2013 error message: Op System is not configured to run this app

Hello,

I am trying to help my parents through an issue that appeared last evening. When trying to launch an application in Office 2013 the following error message appeared "The operating system is not presently configured to run this application"

Office 2013 was installed on their computer back in August and had been working fine until last evening. I did some digging on the microsoft site and tried the online repair of office 2013 but the error still remained. In addition, I tried uninstalling Office 2013 and reinstalling the app but that didn't fix the problem either. As of now, windows thinks Office 2013 is installed because it is sitting in the Programs and Features section, but there are no active icons and windows will not let me uninstall through Programs and Features.

Any help would be greatly appreciated on how to fix this, or any next steps to try.

Thanks
Mike

Ken,

Thank you for the suggestion, I forgot to mention that I did try the microsoft removal tool as well, and then once I reinstalled I still ended up with the same original error message.

I'll give the Revo uninstaller a shot and go from there. I'll report back once I try Revo.

Thanks
Mike

Caledon Ken said:

Hi mld218. Welcome to the TenForums @mld218

I would give this tool a try to completely remove Office. It is a Microsoft tool. My hope is it will get components being left behind by the standard Program Uninstall.

https://support.microsoft.com/en-us/...-or-office-365

If that fails you could also try Revo Uninstaller downloaded from their site.

I would create a restore point and I would create an Image. Macrium Reflect is recommended. It free, reliable and we have a tutorial in the forum. It is a tool worth having and using.

( I would have suggested system restore but given the uninstalls and installs not exectly sure what state the program files are in.)


Ken