1.    26 Mar 2017 #1
    Join Date : Mar 2017
    Posts : 3
    windows 10

    Can't print NEW docs using office 365 business premium with windows 10


    Crazy thing, all of a sudden after using Office 365 for 4 months I can't print a new document on Word. I tried copying/paste to Excel, no good. Tried copying the text to a new email using Office 2016 edition, no good.. However, I can print an old document on Word or an older email from Outlook with no issues.
    I ended up using the note pad to print the new document I was working on.

    The HP tech support guy took over my computer and determined it wasn't the printer. .Any suggestions ????


    Thank you,.
    Brian
      My ComputerSystem Spec
  2.    26 Mar 2017 #2
    Join Date : Aug 2014
    Forever West
    Posts : 3,926
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    I've seen where not having a physical printer chosen as Default in Control Panel, Devices and Printers would cause it.

    Notepad is fine as a plain text editor but if needing more there should be the Wordpad word processor in Start, the W section for Windows Accessories.
      My ComputerSystem Spec
  3.    26 Mar 2017 #3
    Join Date : Mar 2017
    Posts : 3
    windows 10
    Thread Starter

    Quote Originally Posted by Berton View Post
    I've seen where not having a physical printer chosen as Default in Control Panel, Devices and Printers would cause it.

    Notepad is fine as a plain text editor but if needing more there should be the Wordpad word processor in Start, the W section for Windows Accessories.
    Unfortunately for me this is not the issue. Figures I was working on a presentation and was ready to print my work when the system decided not today.... No issues with printing older material, etc. Has to be a Microsoft, possible configuration issue.

    Still researching the web, see some folks tried changing security settings and got it to work but that was using a different operating system....
      My ComputerSystem Spec
  4.    27 Mar 2017 #4
    Join Date : Mar 2017
    Posts : 3
    windows 10
    Thread Starter

    Update: my issue had to do with Windows 10. The tech from HP assigned another printers drivers from a different but similar model and presto life was good again! They said my issue primarily was created by the fact I use wifi for this office jet printer which sometimes does not become stable when using Word.
      My ComputerSystem Spec

 


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