1.    17 Mar 2017 #1
    Join Date : Sep 2015
    Posts : 111
    Windows 10

    Windows DVD Player shuts down immediately


    When I start the Windows 10 DVD player it opens then shuts down in a few seconds.

    How can I fix this?

    Thank you for your help.
      My ComputerSystem Spec
  2.    17 Mar 2017 #2
    Join Date : Aug 2016
    S/E England
    Posts : 4,477
    10 Home x64 (1709) (10 Pro on 2nd pc)

    This may be the known bug for some systems after installing 'Cumulative Update for Windows 10 Version 1607 (KB4013429)'. If you have this update, uninstall the update and DVD Player will work again.
    Settings > Update & security > Windows Update > Update history > Uninstall updates.

    I had to uninstall it to get my DVD Player to work, see here for more details..
    Cumulative Update KB4013429 and KB4013418 Windows 10 Build 14393.953
      My ComputersSystem Spec
  3.    17 Mar 2017 #3
    Join Date : Sep 2015
    Posts : 111
    Windows 10
    Thread Starter

    I will not uninstall all of the updates.
      My ComputerSystem Spec
  4.    17 Mar 2017 #4
    Join Date : Aug 2016
    S/E England
    Posts : 4,477
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by mobile1 View Post
    I will not uninstall all of the updates.
    Then I'm afraid you will have to wait for Microsoft to fix the bug (hopefully) in next month's update. Going back from Build 14393.953 to the previous 14393.693 will make the DVD Player work again.

    Update: @mobile1, Microsoft have today acknowledged the problem and say they are working on a fix. See...
    Cumulative Update KB4013429 and KB4013418 Windows 10 Build 14393.953
    Last edited by Bree; 18 Mar 2017 at 17:54. Reason: Update
      My ComputersSystem Spec
  5.    17 Mar 2017 #5
    Join Date : Sep 2015
    Staffordshire
    Posts : 358
    Windows 10 Pro

    Meanwhile you could always use VLC for playing DVD's, that still works.
      My ComputersSystem Spec
  6.    17 Mar 2017 #6
    Join Date : Aug 2014
    Forever West
    Posts : 3,921
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint

    Quote Originally Posted by clam1952 View Post
    Meanwhile you could always use VLC for playing DVD's, that still works.
    Yep, been using it for several minutes now.
      My ComputerSystem Spec
  7.    20 Mar 2017 #7
    Join Date : Aug 2016
    S/E England
    Posts : 4,477
    10 Home x64 (1709) (10 Pro on 2nd pc)

    @mobile1, a new cumulative update has just been issued that fixes these issues.
    Cumulative Update KB4015438 for Windows 10 v1607 Build 14393.969
      My ComputersSystem Spec

 


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