Windows DVD Player shuts down immediately


  1. mobile1
    Posts : 123
    Windows 10
       New #1

    Windows DVD Player shuts down immediately


    When I start the Windows 10 DVD player it opens then shuts down in a few seconds.

    How can I fix this?

    Thank you for your help.
      My Computer
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  3. Bree
    Posts : 31,660
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #2

    This may be the known bug for some systems after installing 'Cumulative Update for Windows 10 Version 1607 (KB4013429)'. If you have this update, uninstall the update and DVD Player will work again.
    Settings > Update & security > Windows Update > Update history > Uninstall updates.

    I had to uninstall it to get my DVD Player to work, see here for more details..
    Cumulative Update KB4013429 and KB4013418 Windows 10 Build 14393.953
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  4. mobile1
    Posts : 123
    Windows 10
    Thread Starter
       New #3

    I will not uninstall all of the updates.
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  6. Bree
    Posts : 31,660
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #4

    mobile1 said:
    I will not uninstall all of the updates.
    Then I'm afraid you will have to wait for Microsoft to fix the bug (hopefully) in next month's update. Going back from Build 14393.953 to the previous 14393.693 will make the DVD Player work again.

    Update: @mobile1, Microsoft have today acknowledged the problem and say they are working on a fix. See...
    Cumulative Update KB4013429 and KB4013418 Windows 10 Build 14393.953
    Last edited by Bree; 18 Mar 2017 at 17:54. Reason: Update
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  7. clam1952
    Posts : 856
    Windows 10 Pro 21H2 build 19045.2193 Dual Boot Linux Mint
       New #5

    Meanwhile you could always use VLC for playing DVD's, that still works.
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  8. Berton
    Posts : 14,020
    Win10 Pro and Home, Win11 Pro and Home, Win7, Linux Mint
       New #6

    clam1952 said:
    Meanwhile you could always use VLC for playing DVD's, that still works.
    Yep, been using it for several minutes now.
      My Computers
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  9. Bree
    Posts : 31,660
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #7

    @mobile1, a new cumulative update has just been issued that fixes these issues.
    Cumulative Update KB4015438 for Windows 10 v1607 Build 14393.969
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