1.    28 Feb 2017 #1
    Join Date : Aug 2016
    Posts : 25
    Windows 10

    Can't Update Apps From Windows Store Error 0x80070005


    I have several apps that refuse to update with the error 0x80070005. Some of the apps include Groove Music, Microsoft Photos and Films and TV. Here is what I have tried so far.

    1- Checked the time, date, time zone and region is correct. User account control is enabled.

    2- Run the WSReset.exe as administrator

    3- Gain full control over packages folder using the advice here:
    https://answers.microsoft.com/en-us/...6b0107a?auth=1

    4- Control Panel/Troubleshooting/View All/Windows Store Apps/run troubleshooter. The troubleshooter did a few things and also ran WS reset and reported the Windows Store cache may be damaged.
    Click image for larger version. 

Name:	App Troubleshooter Details.JPG 
Views:	36 
Size:	44.7 KB 
ID:	123141

    I tried to uninstall and reinstall one app but it refused to reinstall so I had to use system restore to get it back. I am the only user logged on as the administrator.

    Is there anything else I can try? Your advice would be appreciated.

    Kind regards
    Chris
      My ComputerSystem Spec
  2.    01 Mar 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,062
    Win 10 Pro (1703)

    Hi, please do this as a matter of routine:
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    Then re-register apps:
    Apps - Reinstall and Re-register in Windows 8 and 10

    For more ideas see these threads I found by searching for your error number.
    Windows Store error 0x80070005 when using a different location to C:

    Windows Store 0x80070005 Error when downloading new apps

    Windows Store 0x80070005 Error, tried multiple fixes which didnt work
      My ComputerSystem Spec
  3.    01 Mar 2017 #3
    Join Date : Aug 2016
    Posts : 25
    Windows 10
    Thread Starter

    Thank you for your help. I ran chkdsk and it reported no errors. I ran Windows Powershell with the first option for the current account (I only have one account) and it ran but reported errors that it was unable to re-register for various reasons including access denied. I will check the other links you have sent. Thanks again.

    Kind regards
    Chris
    _________________________________________

    Chkdsk was executed in scan mode on a volume snapshot. Checking file system on C:
    Volume label is 040616.
    Stage 1: Examining basic file system structure ...

    592144 file records processed. File verification completed.

    20736 large file records processed.
    0 bad file records processed.
    Stage 2: Examining file name linkage ...

    741856 index entries processed. Index verification completed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.

    74857 data files processed. CHKDSK is verifying Usn Journal...

    34008928 USN bytes processed. Usn Journal verification completed.
    Windows has scanned the file system and found no problems.
    No further action is required.
    468283388 KB total disk space.
    195528696 KB in 456346 files.
    250680 KB in 74858 indexes.
    714896 KB in use by the system.
    65536 KB occupied by the log file.
    271789116 KB available on disk.
    4096 bytes in each allocation unit.
    117070847 total allocation units on disk.
    67947279 allocation units available on disk.
    ----------------------------------------------------------------------

    Stage 1: Examining basic file system structure ...
    Stage 2: Examining file name linkage ...
    Stage 3: Examining security descriptors ...
    Windows has scanned the file system and found no problems.
    No further action is required.

    ________________________________________________

    Windows Power Shell Results:


    Windows PowerShell
    Copyright (C) 2016 M
    PS C:\Users\Chris> G
    ppXManifest.xml"}
    Add-AppxPackage : De
    AppxManifest.xml(34,
    WatchtowerBibleandTr
    encountered while re
    . Try again and con
    NOTE: For additional
    the command line Get
    At line:1 char:28
    + ... | Foreach {Ad
    + ~~
    + CategoryInfo
    + FullyQualified
    Add-AppxPackage : De
    AppxManifest.xml(107
    Microsoft.Windows.Ph
    registering the wind
    . Try again and con
    NOTE: For additional
    the command line Get
    At line:1 char:28
    + ... | Foreach {Ad
    + ~~
    + CategoryInfo
    + FullyQualified
    Add-AppxPackage : De
    AppxManifest.xml(32,
    package because the
    Access is denied.
    . Try again and con
    NOTE: For additional
    the command line Get
    At line:1 char:28
    + ... | Foreach {Ad
    + ~~
    + CategoryInfo
    + FullyQualified
    Add-AppxPackage : De
    AppxManifest.xml(32,
    package because the
    Access is denied.
    . Try again and con
    NOTE: For additional
    the command line Get
    At line:1 char:28
    + ... | Foreach {Ad
    + ~~
    + CategoryInfo
    + FullyQualified
    PS C:\Users\Chris>
    ___________________________

    Microsoft Corporation. All rights reserved.
    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\A
    eployment failed with HRESULT: 0x80073CF6, Package could not be registered.
    ,10): error 0x80070005: Cannot register the
    ractSo.45909CDBADF3C_1.7.4.1258_x64__5rz59y55nfz3e package because the following error was
    egistering the windows.fileTypeAssociation extension: Access is denied.
    ntact the package publisher if the problem persists.
    l information, look for [ActivityId] 50f8671b-92d0-0002-8287-f850d092d201 in the Event Log or use
    t-AppxLog -ActivityID 50f8671b-92d0-0002-8287-f850d092d201
    dd-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    : WriteError: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], IOException
    dErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand
    eployment failed with HRESULT: 0x80073CF6, Package could not be registered.
    7,10): error 0x80070005: Cannot register the
    hotos_16.722.10060.0_x64__8wekyb3d8bbwe package because the following error was encountered while
    dows.fileTypeAssociation extension: Access is denied.
    ntact the package publisher if the problem persists.
    l information, look for [ActivityId] 50f8671b-92d0-0002-0888-f850d092d201 in the Event Log or use
    t-AppxLog -ActivityID 50f8671b-92d0-0002-0888-f850d092d201
    dd-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    : WriteError: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], IOException
    dErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand
    eployment failed with HRESULT: 0x80073CF6, Package could not be registered.
    ,461): error 0x80070005: Cannot register the Microsoft.ZuneVideo_3.6.23941.0_x64__8wekyb3d8bbwe
    following error was encountered while registering the windows.fileTypeAssociation extension:
    ntact the package publisher if the problem persists.
    l information, look for [ActivityId] 50f8671b-92d0-0007-0c78-f850d092d201 in the Event Log or use
    t-AppxLog -ActivityID 50f8671b-92d0-0007-0c78-f850d092d201
    dd-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    : WriteError: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], IOException
    dErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand
    eployment failed with HRESULT: 0x80073CF6, Package could not be registered.
    ,1408): error 0x80070005: Cannot register the Microsoft.ZuneMusic_3.6.23981.0_x64__8wekyb3d8bbwe
    following error was encountered while registering the windows.fileTypeAssociation extension:
    ntact the package publisher if the problem persists.
    l information, look for [ActivityId] 50f8671b-92d0-0000-5483-f850d092d201 in the Event Log or use
    t-AppxLog -ActivityID 50f8671b-92d0-0000-5483-f850d092d201
    dd-AppxPackage -DisableDevelopmentMode -Register "$($_.I ...
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    : WriteError: (C:\Program File...ppXManifest.xml:String) [Add-AppxPackage], IOException
    dErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand
      My ComputerSystem Spec
  4.    02 Mar 2017 #4
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,062
    Win 10 Pro (1703)

    Hi, you have the following options:
    1. Do you have a system restore point you can use? Or disk images you've previously created from which you can restore your PC to a previously working state?
    2. Examine the event log as described in the report and see if you can make anything of it.
    3. Reset permissions using Tweaking.com's free cautious repair tool (easily findable).
    4. Research the error message 0x80073CF6
    which gives e.g.
    Microsoft Apps suddenly broken

    - the conclusion seems to be to do an in-place upgrade repair install which keeps all programs and most settings.


    Here's my write-up on it.
    An In-place upgrade repair install will fix many things, but not those where the settings are not changed by the procedure.

    For this you need an installation medium with the same base build as you have installed, and x64 if you have a 64 bits OS, else x86 (32 bits).

    Recommendation:
    Before you perform the following major repair procedure, do create a disk image (see below).

    Installation & Upgrade Repair Install Windows 10 with an In-place Upgrade - Windows 10 Tutorials
    - this includes a link from which you can obtain a Windows 10 iso file (" download a Windows 10 ISO"), or create a Win 10 bootable medium.

    I would recommend creating the bootable medium, as this can be used
    - for any future in-place upgrade repair install
    - to boot from and use its recovery options should Windows become unbootable.
    - to clean install Windows

    This will refresh Windows, after the manner of a Windows installation.
    - all/most associations will be unchanged
    - all your programs will be left installed
    - However: if you have installed some on a 2nd drive, these must be uninstalled or reinstalled on C: - else you will get an error message that you can not keep my apps because they arein an unsupported directory.
    - no personal data should be affected
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - you will need to redo Windows updates subsequent to the build you have used for the repair install
    - Windows.old will be created
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo any language downloads including the display language if you changed that)
    - inactive title bar colouring (if used) will be reset to default
    - if Qttabbar is installed, you need to re-enable it in explorer (Options, check Qttabbar)
    This is one of the better features of Win10: as each major build comes out, that's your updated reference build, and as updates are mostly cumulative, there will be few to do.


    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect (free/commercial) + boot disk/device + large enough external storage medium.
      My ComputerSystem Spec
  5.    02 Mar 2017 #5
    Join Date : Aug 2016
    Posts : 25
    Windows 10
    Thread Starter

    Thank you very much for this further information. After doing more research and considering various options the Windows 10 upgrade installation seems the solution with the least hassle. I make a back up of the C Drive every week using Windows backup. However I am not sure if the oldest backup I have is free of the problem. Thanks again for all your advice and help.

    Kind regards
    Chris
      My ComputerSystem Spec
  6.    21 Mar 2017 #6
    Join Date : Aug 2016
    Posts : 25
    Windows 10
    Thread Starter

    I tried several more attempts using the Windows app troubleshooter in Control panel to fix the problem and failed.

    I also tried to rename the Cache folder and the problem persisted.
    [FIX] 'Windows Store Cache May Be Damaged' In Windows 10

    I also tried again to uninstall one problem app but it would not reinstall. Windows restore also failed to recover the uninstalled app evidently due to the problem discussed here:

    Windows 10 Update KB3213986 kills system restore:
    Windows 10 Update KB3213986 kills system restore | Born's Tech and Windows World
    and:
    Windows 10 Version 1607: System restore error 0x80070091 [Fix] | Born's Tech and Windows World

    Evidently many others are having problems with a broken Windows 10 Store. Reinstalling Windows does not always cure the problem. Other fixes might succeed according to the very long thread below:

    https://answers.microsoft.com/en-us/...c-fd1227ffe1cf

    In the end I decided to try an upgrade install. I downloaded Windows 10 to a usb from the approved Microsoft site.
    https://www.microsoft.com/en-us/soft...load/windows10

    A USB was easier to use as I got a warning the files would not fit on the standard DVD I was using. One needs a double layer DVD or a USB for Win 10 pro (the files take up 4.42 Gbt). I booted into Windows and launched setup from the usb.

    The good news is that after the Win 10 upgrade installation (the option to keep files and apps) Windows and all the apps were running just fine! It was quite quick and painless. I should have tried this a lot sooner! Later I can decide to delete the Windows_old files. Thanks again for all your help.

    Kind regards
    Chris
      My ComputerSystem Spec
  7.    28 Mar 2017 #7
    Join Date : Feb 2015
    Posts : 13
    Windows 8.1 Pro

    I wanted to thank the OP, Chris, for this thread. I was going through the same 0x80070005 with the built-in Microsoft apps; could never get them to update no matter what trick worked for others. Also, and I think this was related, I couldn't use MS' Media Creation tool either. It would always fail with an error when trying to download/verify the image.

    I had recently moved to a new laptop (via Laplink's PCMover) and I gather something was botched in the process. The upgrade install finally fixed it!
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Solved Windows Store error 0x80070005 when using a different location to C:
I've been experiencing a particularly frustrating problem since upgrading from Windows 10 Pro v1511 Build 10586.494 to v1607 Build 14388 a few days ago (update: I am now on Build 14390 with the same issue; Build 14393 is downloading now but I...
Software and Apps
Solved Windows Store 0x80070005 Error when downloading new apps
Hello to everyone. Since Windows 10 1607 update I am driven crazy with this error (0x800070005) which appears when I try to download new app. Old Windows Store apps are working normally, but I can't download any new one. I tried several...
Software and Apps
Solved Windows Store 0x80070005 Error, tried multiple fixes which didnt work
As suggested from the title I've been battling with this error for a while now. I am not sure when it started but this Windows 10 installation was a clean one directly from an .iso file from Microsoft meaning no tampering was done with it. It is a...
Software and Apps
Market doesn't update/install apps, error 0x80070005
Any apps I try and update attempt to install, but stay at 0.0mb downloaded, then it stops and produces this error: 30251 The happens with every app. I read on some other forums on why this may be happening and someone suggested that it was...
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 02:41.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums