I recently downloaded a much-needed app to my Windows 10 computer, but unfortunately, I can't get it to work properly. A troubleshooting test revealed that there's a problem with my websockets, whatever they are. They fail to open, send, or receive. Contacting the program's support team didn't do any good. They told me it's a problem with my ISP. All my other programs work fine, and I am able to connect to the internet. Can someone explain in simple language how to fix this? I do not have a proxy or a network administrator. Thank you.