Prohibited from visiting an online-shop. Is Windows 10 the reason why?

I’m not sure that I’m in the right place in the forum for this question but since it concerns a soft-ware issue I will start here and if it’s wrong, I hope I’ll be directed towards a more suitable spot.

From one day to the other I can’t enter a specific online-shop and I can’t figure out what’s happened. I can go into most of my online-shops and I can look at their products and make purchases as before. I can sign into the one I can’t use and thus see all my personal details like recent purchases, credit balance, address, password and all such info and settings, but I can’t go into the shop itself. I can’t search for a particular product and I can’t make any purchases and perhaps the most important; I can’t change the postal code, which directs the output available.

I thought that my security solution (Bullguard, version 17) prevented access and I contacted them via support. Together we worked through all possibilities and eliminated them one by one so I must deduct that Bullguard has nothing to do with this problem. Since I can enter other online-shops I thought that the problem must rest with the shop itself but their support claims that there is nothing wrong, no other customer has reported lack of access and they could browse their site using all the criteria necessary from my point of view, using the same postal code as mine among other things.

The strangest thing though is that I have actually gained access to the shop again after the problem started but via a rather unusual channel. I have a virtual computer installed in my main computer due to the fact that I have an old program, which can only be run within Windows XP settings. In this virtual computer I use the free antivirus Avast. When I want to go to the net in my virtual settings, I use Avast Safe Browsing Window. I now entered the online-shop in this environment and lo and behold! There it was with all its functions working! So I could enter the shop in the usual and ordinary manner in Windows XP settings with a free antivirus. But of course this doesn’t solve my problem to get back the access to this shop within Windows 10 settings and with my present security solution.

Can anyone understand what has happened to my computer? Thanks for any advice.

Only thing i can think of is that if you are using Edge browser that the security protocols within it are preventing you i say this as i have had similar issues in the past when using Edge yet when i used chrome from the same PC then i had no problems. Some Web sites have not allowed Edge or recognised it.

razy60 said:

Only thing i can think of is that if you are using Edge browser that the security protocols within it are preventing you i say this as i have had similar issues in the past when using Edge yet when i used chrome from the same PC then i had no problems. Some Web sites have not allowed Edge or recognised it.

Thank you for the reply. Unfortunately it doesn't help me, since I have been using Chrome and not Edge in this situation. I've also tested Internet Explorer 11 but that hasn't helped either.

Tried deleting cookies and clearing the DNS cache?

• Open an Admin Command Prompt.
• Run the following command: ipconfig /flushdns