1.    18 Dec 2016 #1
    Join Date : Oct 2014
    Posts : 144
    windows 10

    update download fail


    Hi all
    I have ms office XP and it has served me well over the years and I see no reason to upgrade. However, there are 5 updates that have been offered to me and I always have them download and install, but it fails every time it is tried. I downloaded Windows update mini tool and that gives methe option to download without installing and that tells me that the download fails, not the install. Here are the files:
    [6:44:07 PM]Downloading "Office XP Update: KB833858"... Failed (0x80096004)
    [6:44:09 PM]Downloading "Update for Access 2002 (KB904018)"... Failed(0x80096004)
    [6:44:11 PM]Downloading "Security Update for PowerPoint 2002 (KB905758)"...Failed (0x80096004)
    [6:44:12 PM]Downloading "Security Update for SharePoint Team Services(KB911701)"... Failed (0x80096004)
    [6:44:14 PM]Downloading updates: Failed (0x80240022)

    This update tool also gives me the option to copy the complete download address to the clipboard and then I can past them into my browser and can download manually.
    When I do that the only thing I get is : an error occurred

    Anyone have any idea on what is going on?
    Thanks
    Sven
      My ComputerSystem Spec
  2.    18 Dec 2016 #2
    Join Date : Apr 2015
    Posts : 229
    Windows 10 x64 v1703

    If you go to the Microsoft Update Catalog you'll find none of the KB's are available for download anymore. So download will fail. MS dropped support for office XP awhile ago.
      My ComputerSystem Spec
  3.    18 Dec 2016 #3
    Join Date : Aug 2016
    S/E England
    Posts : 4,524
    10 Home x64 (1709) (10 Pro on 2nd pc)

    Quote Originally Posted by ComputerGeek View Post
    If you go to the Microsoft Update Catalog you'll find none of the KB's are available for download anymore. So download will fail. MS dropped support for office XP awhile ago.
    Or it may be that those particular updates have been pulled for some reason (superseded? flawed?). There are still 102 other updates for Office XP listed on the Microsoft Update Catalog here: Microsoft Update Catalog
      My ComputersSystem Spec
  4.    18 Dec 2016 #4
    Join Date : Apr 2015
    Posts : 229
    Windows 10 x64 v1703

    Quote Originally Posted by Bree View Post
    Or it may be that those particular updates have been pulled for some reason (superseded? flawed?). There are still 102 other updates for Office XP listed on the Microsoft Update Catalog here: Microsoft Update Catalog
    Thanks for the reference Bree.

    I also see the last Office XP update was 2012 so Sven unless you haven't done an update in the last 4 years no reason to expect anything new to show up and work
      My ComputerSystem Spec
  5.    18 Dec 2016 #5
    Join Date : Oct 2014
    Posts : 144
    windows 10
    Thread Starter

    thanks guys,
    if they are no longer available, why are they still being offered?
    makes no sense to me.
      My ComputerSystem Spec

 


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