Avangate - Another Co. that does NOT REFUND (Scam)

• Date Occurred: 06/20/2016
• Reported Damages: $469.99
• Phone Carrier:

I received emails advising me that the ConnectTech charges were not being accepted by my bank. I had no idea why I was being charged or for what. I called ATT and was transferred to ConnectTech. I requested to speak to someone in the States since I have trouble understanding foreign accents. They were in India. They said they couldn't do that. After telling them my problems with consolidating all my ATT accounts I was asked permission allowing them to access my computer. I didn't know why but all they'd tell me was there were problems with my computer and they were going to fix them for me. After waiting for several minutes, the tech told me I had 8900 files(?) with viruses and my computer was going to crash, etc. He would fix everything for me or I could take my computer to a computer service store to get it fix they take a long time. He told me how much it would cost and I told him I couldn't afford to pay. I was concerned all my personal data could be in danger. He went on and on telling me how bad my computer was etc. I didn't understand most of what he was saying and asking him to repeat got him annoyed and he told me to hold on. Another tech got on the line and continued the conversation about the dangers etc. Since he was alreading accessing info. I should allow him to fix everything and I'll be happy. I didn't know what to do. It sounded as if my computer was going to crash right them if I didn't let them fix it.
It took quite a long time for him to work on the computer and I was exhausted because of my disabilities. They had my bank information from our discussion about the emails and autopay. I was really lost. When I called back the next day the supervisor wouldn't let me speak. I told him I wanted their services cancelled and my money returned to my bank account. He put me on hold, came back on and said he'd refund me $200. A reversal of $100 was credited to my account. I believe the company should be shut down for misrepresentation, and everything else you can think of. They were aware I was a disabled senior citizen on a limited budget and now I can't pay my rent! I take responsibility for not using my head and redcognize this was a scam.

Hi there

@wen

Never bother with any VIRUS CLEANING program == it's far QUICKER simply to restore a clean backup (things like Macrium are FREE) and usually it's LOADS FASTER as often with an SSD some systems can be restored in 15 mins or so compared to often HOURS with A/V cleansing software.

By all means use A/V stuff to protect your computer - but once infected simply go for clean restore. A/V cleansing software doesn't always work 100% anyway either and if the infected computer has hosed up the A/V cleansing program you are royally hosed up in any case.

The nearest analogy in using an infected computer to repair itself is a bit like a Pilot saying - this plane has a defect - possibly serious - but I'll attempt to repair it after take off while we are in the air. I think you'd gladly skip that flight !!!!

Macrium Reflect is FREE -- works fine and used by a load of people on these boards with zero problems -- you can create bootable restore media on USB / DVD. Works VERY FAST - especially if OS is on an SSD -- keep OS separate from your DATA partitions (Films, Music, documents etc etc).

Cheers
jimbo

You are correct. Laugh if you may, but I backup ENTIRE system, every night with Macrium Reflect 6.3 (PAID). I have Restored from the day before many times because of something Malwarebytes didn't catch, or if I installed a program that ended up installing ransomeware or something like Wondershare. Have you heard about Wondershare ??

As of today 12/22/16, PayPal informed me I have a Full Refund from Avangate !! It has posted to my PayPal account, but is not "available" yet !! Thanks PayPal !!

Merry Christmas