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  1.    11 Dec 2016 #1
    Join Date : Dec 2016
    Posts : 7
    windows 10

    "The app didn't start" windows 10 video app


    Hi there,

    I use the windows 10 video app to watch movies. It was working just fine until last week when I rebooted my computer.
    After the reboot everytime i click on a movie file i get an error popup saying " The app didn't start".

    I know I can change the default app to something else like VLC or windows media player or KLM etc... But I actually do like the basic windows 10 movies app.

    Does anyone know how to fix/ repair this issue and Get the windows 10 app working again.

    Thanks.
      My ComputerSystem Spec
  2.    11 Dec 2016 #2
    Join Date : Jul 2015
    Posts : 832
    Windows 10 Home

    Are you using the Movies & TV app ? Try to uninstall from Start Menu then reinstall from Store. Then check 'Default apps' in Action Center/System/Video player is set to your preference.
      My ComputerSystem Spec
  3.    11 Dec 2016 #3
    Join Date : Dec 2016
    Posts : 7
    windows 10
    Thread Starter

    Yeah the Movies & Tv app.

    How exactly do I uninstall it? I dont see an uninstaller in the start menu .

    also I went to the microsoft store and I can seee there's an update for the Movies a& TV app however when i click update it just says "pending"

    any ideas?
      My ComputerSystem Spec
  4.    11 Dec 2016 #4
    Join Date : Jun 2016
    Los Angeles
    Posts : 960
    Windows 10 Pro

    Under Apps, right click Movies & TV and choose Uninstall, restart the computer.
      My ComputerSystem Spec
  5.    11 Dec 2016 #5
    Join Date : Dec 2016
    Posts : 7
    windows 10
    Thread Starter

    Uninstall isnt an option that's available for Movies and TV.

    I went to the "Apps and Features " and when i select Movies and TV theres 2 buttons under it that says "Move" and "Uninstall" both of them are greyed out and wont allow me to Click them.

    I right clicked Movies and TV in the Start menu but there is no Uninstall option. Just pin to task bar/ unpin taskbar.


    It seems like the update for Movies and TV doesnt want to install and might be why i cant use this app anymore. I get an

    Error code: 0x80070002

    did a google search on this error Code and tried fixing it using some recommended steps. ie: https://support.microsoft.com/en-us/kb/910336 but this didnt help either.

    I'm still getting the same issue.
      My ComputerSystem Spec
  6.    11 Dec 2016 #6
    Join Date : Jul 2015
    Posts : 832
    Windows 10 Home

    If you have free CCleaner, click Tools/Uninstall. Otherwise,
    Open an elevated PowerShell from search/r-click Run as Admin, like this -
    Click image for larger version. 

Name:	Screenshot_1.jpg 
Views:	5 
Size:	28.1 KB 
ID:	113305

    (To remove Movies & TV app from all current accounts on PC) Copy and paste/ Enter -
    Get-appxpackage -allusers *zunevideo* | Remove-AppxPackage

    Restart/ go to Store and Get Movies & TV app again.
      My ComputerSystem Spec
  7.    11 Dec 2016 #7
    Join Date : Dec 2016
    Posts : 7
    windows 10
    Thread Starter

    @mrgreek

    I followed you're steps. It uninstalled the player! HOWever after trying to reinstall it. I'm still getting the same exact error code.


    Error code: 0x80070002

    I'm trying various things people say might work for this error Code but so far nothing is working. frustrating really.
      My ComputerSystem Spec
  8.    11 Dec 2016 #8
    Join Date : Dec 2016
    Posts : 7
    windows 10
    Thread Starter

    actually this Error code doesnt seem to be limited to only the Movies and TV app.

    pretty much all the apps that try to install or update in the microsoft store is giving me the Error code 0x80070002

    is there any fix to this?
      My ComputerSystem Spec
  9.    11 Dec 2016 #9
    Join Date : Jul 2015
    Posts : 832
    Windows 10 Home

    In the Store, do you see your account logo next to Search, indicating that you are signed in with your MS acct ? If not, sign in with the account registered to the Store. Also, try disabling your anti-virus which may be blocking downloads. Beyond that, here's a link to the Windows App Troubleshooter. Run it, see what it finds -
    https://support.microsoft.com/en-us/...r-windows-apps
      My ComputerSystem Spec
  10.    11 Dec 2016 #10
    Join Date : Jun 2016
    Los Angeles
    Posts : 960
    Windows 10 Pro

    Go to Start/Search and type CMD, Right click the CMD results and Run As Administrator. In the Elevated Command Prompt type SFC /scannow and press enter. This will replace any missing system files.
      My ComputerSystem Spec

 
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