Windows 10: Cannot launch a program; clicking app in Start menu, nothing happens


  1. Posts : 46
    Windows 10 Pro x64 / Arch Linux
       04 Dec 2016 #1

    Cannot launch a program; clicking app in Start menu, nothing happens


    I have a fully updated Windows 10 Enterprise x64 installation on a USB 3 Windows-To-Go flash drive. It works well except for one program now refuses to start with no error message, or message of any kind. Clicking on its icon in the Start menu simply results in the cursor "spinning" for about 5 seconds, then it quits spinning and nothing else happens. The program in question is Advanced Encryption Package (AEP), for which I hold a license. It has been a number of months since I last used the program, but I know it used to work on this Windows-To-Go installation; I'm not sure what has changed in the meantime.

    I did a system file check: sfc /scannow, from an elevated command prompt, and some problems were found. I was able to fix the issues through Dism /Online /Cleanup-Image /RestoreHealth and a re-run of sfc /scannow. I have confirmed several times that no integrity violations are now found... Everything else appears to work correctly, but AEP still refuses to launch.

    I have tried running AEP as Administrator, but the result is the same.

    I have tried temporarily disabling the antivirus program, but the result is the same.

    I have tried uninstalling, and re-installing AEP, but the result is the same.

    I have checked the processes in Task Manager, and I do not see that AEP starts at all.

    I have checked the Windows System log in Event Viewer, and I do not see any errors or warnings related to AEP not starting.

    What else can I do to diagnose and resolve this issue? I have a similar installation of Windows 10 Pro on an internal SSD, and I tried installing AEP, and running it from there. That worked fine, so I know AEP is compatible with Windows 10. And I know that AEP also used to run on the Windows-To-Go installation.

    Thanks for any help here.
      My ComputerSystem Spec

  2.    04 Dec 2016 #2

    Have you tried the latest version? I think this is the one - the most recent version is 6.04, built on May 16, 2016. Download size: 6.64MB.

    File Encryption Software

    Download File Encryption Software
      My ComputerSystem Spec


 

Related Threads
Hi all, As per the thread title I have an issue where when I click on certain apps/tiles from my start menu which in this case is Steam and uPlay the application loads but the start menu stays open :mad: I have to click off it to close it &...
Prior to upgrading to build 1511 a few days ago I could right click on the start menu and all the icons works. Could run as an administrator with no issue. However for the last few days clicking on any icon from the right click start menu does...
Hi i notice that overtime, my star menu, search bar, and/or right click taskbar doesn't work unless i restart the computer or restart Windows Explorer in task manager. I have a feeling standing by my pc is causing this. Any1 know why this is...
As the title says, when I try to open a specific app (Plex), it opens that one plus another one (iTunes). I've tried reorganizing the tiles, removing them then pinning them back again but it still happens. I made sure I have the latest updates...
Start Menu or Start Screen won’t close after clicking a tile of Windows 7 Games. I installed the Windows 7 Games on a Windows 10 machine. It works on the main (admin) account. It, however, has this glitch on a non-admin account, when opening one of...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 15:45.
Find Us