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  1.    07 Nov 2016 #1
    Join Date : Nov 2016
    Posts : 8
    Windows 10

    OneDrive keeps crashing, no error message


    Hello,
    I'm having trouble with OneDrive, seeing as it launches and ends up crashing after a few seconds, giving me no chance to unlink it or sync my data. I should mention that I have it installed on a permanently inserted SD card seeing as my C:\ is short on space. Don't know if that makes any difference.
    I managed to simply delete the folder from the SD card and have OneDrive force itself to enter setup mode when I restarted it and it seemed to work fine, synced all my data once more but then it started crashing again, just like before.

    I am using a Microsoft Surface Pro 4, everything is working perfectly except for OneDrive, so I am pretty lost on what to do here - would a system refresh help?

    I'm happy to provide more information about the system if needed, hope someone can help me out.
    Thanks for your time!
      My ComputerSystem Spec
  2.    08 Dec 2016 #2
    Join Date : Dec 2016
    Posts : 1
    Win 10 Pro

    Hi... I am having the exact same problem..... have you managed to find a solution? I am also using a sp4 with the onedrive on the permanently inserted micro sd card....
      My ComputerSystem Spec
  3.    09 Dec 2016 #3
    Join Date : Nov 2016
    Posts : 8
    Windows 10
    Thread Starter

    @mattgod69
    Hi, yeah well, in a way I did but it's not a "real" solution. If I can't enter the settings to unlink the account, simply deleting the OneDrive folder will also unlink the account, so when you restart OneDrive.exe it will begin the setup process and you will have to re-download everything - sometimes that's enough apparently, but I did not learn this before I had already done a complete format of the system. The problem came back after the format cleared it, so in frustration I just deleted the folder and, to my surprise, I could just re-setup the folder and sync, no need for re-formatting >. >'

    So as stated, this is not an actual fix but it does get the job done, haha!
    Hope this helped you
      My ComputerSystem Spec
  4.    10 Dec 2016 #4
    Join Date : Jun 2015
    UK
    Posts : 2,165
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Quote Originally Posted by shnielsen91 View Post
    @mattgod69
    Hi, yeah well, in a way I did but it's not a "real" solution. If I can't enter the settings to unlink the account, simply deleting the OneDrive folder will also unlink the account, so when you restart OneDrive.exe it will begin the setup process and you will have to re-download everything - sometimes that's enough apparently, but I did not learn this before I had already done a complete format of the system. The problem came back after the format cleared it, so in frustration I just deleted the folder and, to my surprise, I could just re-setup the folder and sync, no need for re-formatting >. >'

    So as stated, this is not an actual fix but it does get the job done, haha!
    Hope this helped you
    I've just installed the AU and I can't configure OneDrive in my main user account -see OneDrive Problem After Anniversary Upgrade

    You mentioned solving the problem by deleting the OneDrive folder. Could you please explain in more detail. I tried deleting the OneDrive folder at C:\Users\myname\AppData\Local\Microsoft\OneDrive but that contains OneDrive.exe. Did you delete everything but leave OneDrive.exe?
      My ComputersSystem Spec
  5.    10 Dec 2016 #5
    Join Date : Nov 2016
    Posts : 8
    Windows 10
    Thread Starter

    Oh, no I did not touch the folder in the AppData folder, the OneDrive folder I mentioned is the document folder where your items are synced, so there are no program files or .exe in the one I deleted - you're going to need those files to reset the program!

    So say OneDrive has your synced docs and pictures in 'Users/Your name/OneDrive/'; that's the folder you want to delete.
    When I did this the program had already killed itself several times, meaning it was nowhere to be found in the Task Manager - so when I pressed 'delete' Windows simply did it, no questions asked, and then there was no OneDrive folder left. After that I hit up the Start menu, wrote OneDrive and started the program, which brought up the initial setup window, good as new >. >'

    I hope this made sense. Otherwise, I'm happy to elaborate further - it's hard to believe that nobody else seemed to have this problem (I spent a long time searching for answers online and talking to customer support to no avail).
      My ComputerSystem Spec
  6.    10 Dec 2016 #6
    Join Date : Jun 2015
    UK
    Posts : 2,165
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    I tried deleting my OneDrive user folder and I also deleted the OneDrive configuration files in C:\Users\Myname\AppData\Local\Microsoft\OneDrive. I ran the OneDrive setup program OneDriveSetup.exe in the almost empty folder in AppData but I still get the same error. Onedrive thinks it is registering the same account twice but I can't figure out where it stores this information. Any ideas?
      My ComputersSystem Spec
  7.    10 Dec 2016 #7
    Join Date : Nov 2016
    Posts : 8
    Windows 10
    Thread Starter

    No sorry, that seems odd - any chance a Windows update might repair the program? I never removed any configuration or program files so it's hard for me to give suggestions for this issue : /
      My ComputerSystem Spec
  8.    10 Dec 2016 #8
    Join Date : Jun 2015
    UK
    Posts : 2,165
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    There are no updates to apply. This issue started immediately after upgrading to the Anniversary Update - thanks Microsoft.
      My ComputersSystem Spec
  9.    10 Dec 2016 #9
    Join Date : Nov 2016
    Posts : 8
    Windows 10
    Thread Starter

    Damn, well in that case all I can suggest is you back up your stuff and format the thing : /
      My ComputerSystem Spec
  10.    10 Dec 2016 #10
    Join Date : Jun 2015
    UK
    Posts : 2,165
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Quote Originally Posted by shnielsen91 View Post
    Damn, well in that case all I can suggest is you back up your stuff and format the thing : /
    I'm not giving up that easily. My other thread is a challenge to the forum to find a solution!
      My ComputersSystem Spec

 
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