Windows 10: Cortana is a Deaf Mute

Page 1 of 2 12 LastLast

  1. Posts : 74
    Windows 10 Anniversary
       30 Sep 2016 #1

    Cortana is a Deaf Mute


    I finally decided to give Cortana a shot, but she won't listen to me, and I can't hear anything she says. I googled it and got a few ideas but they don't work for me. Unfortunately the snipping tool won't let me take a snapshot of the cortana settings screen, but I can at least show you my audio/recording devices. I regularly switch between 2-3 different output devices so I don't really want to have to disable any of them. If I can't hear Cortana, I'm hoping at least that she can hear me. I'm hoping someone can help. These are some screens that show what's happening when I click "GET STARTED" to make sure Cortana can hear me;
    Click image for larger version. 

Name:	CORTANA - Mic Setup.PNG 
Views:	31 
Size:	27.8 KB 
ID:	103732Click image for larger version. 

Name:	CORTANA2.PNG 
Views:	31 
Size:	18.2 KB 
ID:	103733Click image for larger version. 

Name:	Playback.PNG 
Views:	31 
Size:	25.6 KB 
ID:	103734Click image for larger version. 

Name:	RECORDING.PNG 
Views:	31 
Size:	19.5 KB 
ID:	103735

    If anybody has any ideas I would sure appreciate it. Thanks!
      My ComputerSystem Spec

  2.    30 Sep 2016 #2

    Uninstall and reinstall your Blue Snowball
      My ComputerSystem Spec


  3. Posts : 74
    Windows 10 Anniversary
    Thread Starter
       30 Sep 2016 #3

    pepanee said: View Post
    Uninstall and reinstall your Blue Snowball
    OK. I have tried that before. And I just tried again. Uninstalled. Restarted, Reinstalled/Updated. Restarted again. Same issue.
      My ComputerSystem Spec

  4.    30 Sep 2016 #4

    Uninstall: HD Pro Webcam's Microphone
    and try it.
      My ComputerSystem Spec


  5. Posts : 74
    Windows 10 Anniversary
    Thread Starter
       30 Sep 2016 #5

    pepanee said: View Post
    Uninstall: HD Pro Webcam's Microphone
    and try it.
    OK. I tried that, uninstalled both the Webcam microphone, then the HD Audio Device. Problem is, it says to complete the uninstall you need to restart the computer. When it re-starts, both devices are reinstalled again.
      My ComputerSystem Spec

  6.    30 Sep 2016 #6

    Hmm I see.

    The reason why I asked to uninstall the HD Webcam was to see if your computer is prioritizing your webcam's microphone as the only connected microphone. Yet since you have it disabled, it cannot find it. So tell you what, enable the webcam's microphone, and try out Cortana. Let's see if your computer is only looking at that microphone.
      My ComputerSystem Spec


  7. Posts : 8,303
    Windows 10 Professional
       30 Sep 2016 #7

    Set the Blue Snowball as default, crank the record level and try the setup again.
    (Apparently Cortana doesn't want to play nicely with Studio quality mics!)

    Click image for larger version. 

Name:	000021.png 
Views:	24 
Size:	40.4 KB 
ID:	103803 Click image for larger version. 

Name:	000022.png 
Views:	24 
Size:	35.0 KB 
ID:	103804 Click image for larger version. 

Name:	000023.png 
Views:	24 
Size:	25.1 KB 
ID:	103805
      My ComputersSystem Spec

  8.    01 Oct 2016 #8

    I have same problems with Realtek sound, it works everywhere but with Cortana. No driver or input device changes made any difference.
      My ComputerSystem Spec


  9. Posts : 74
    Windows 10 Anniversary
    Thread Starter
       04 Oct 2016 #9

    pepanee said: View Post
    Hmm I see.

    The reason why I asked to uninstall the HD Webcam was to see if your computer is prioritizing your webcam's microphone as the only connected microphone. Yet since you have it disabled, it cannot find it. So tell you what, enable the webcam's microphone, and try out Cortana. Let's see if your computer is only looking at that microphone.
    Thanks Pepanee, but unfortunately that's not working. I've tried disabling and testing each microphone separately with no luck. I haven't tried with the Snowball unplugged, but I don't want to have to operate that way anyhow. The Blue is the mic I'm using for everything. Doesn't sound like it's gonna work unfortunately. Unless someone else has some sweet ideas that work! Haha.. Thanks Pep!


    EDIT: After my post I decided to try to unplug the snowball. I actually got farther than ever before, but it's still not recognizing a microphone. It might work if I removed the HD Webcam, but then I don't even have a microphone. LOL
      My ComputerSystem Spec


  10. Posts : 74
    Windows 10 Anniversary
    Thread Starter
       04 Oct 2016 #10

    Edwin said: View Post
    Set the Blue Snowball as default, crank the record level and try the setup again.
    (Apparently Cortana doesn't want to play nicely with Studio quality mics!)

    Click image for larger version. 

Name:	000021.png 
Views:	24 
Size:	40.4 KB 
ID:	103803 Click image for larger version. 

Name:	000022.png 
Views:	24 
Size:	35.0 KB 
ID:	103804 Click image for larger version. 

Name:	000023.png 
Views:	24 
Size:	25.1 KB 
ID:	103805
    Thanks Edwin, but it won't even recognize the mic to get to this point. The levels were already at max.
      My ComputerSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
I have a video capture device and use line in for audio. When I do not use the device, I like to have line-in muted. In windows 7 this worked. In windows 10, it doesn't, because mute doesn't last. I can mute Line-in for a while but it always...
67076 Hi. Im New Member and New User for Windows 10. This is My 1st Thread I Want This Icon as ICO to Use for Shortcut Icon and Pin to Taskbar (I Think Size is 128x128 ?) (Use for NirCmd)
Hi there I had to give up watching Capt America -- movie looked quite fun but the Sound was almost inaudible --even from a good (LEGAL) DVD. In the end I had to find subtitles (in English !!!) to actually view the movie. -- What's up with the Sound...
Headset not working after mute/unmute in Drivers and Hardware
If you have the headset plugged in and mute it, it won't work after you unmute regardless if you unplugged and re-plug in the headset. No issue with the speaker if you unplugged the headset. You may have to adjust the volume to zero and up the...
I got me a new microphone and like most all microphones for PC there is no on and off switch, so on that note how can i mute and unmute it quick without having to click several things to get to the mute stuff, any ideas thanks. it saves also having...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:32.
Find Us