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#1
Facebook and Facebook Messenger will not load
Both the above named apps after finally getting the AU, will not actually load. they both self close before getting off the icon screen. I only discovered this when I went to check a notification from action center instead of loading up the browser. Now I was still getting notifications while they would not load but after uninstalling/rebooting, clearing app caches multiple time they have stopped even doing that which I expected. The notifications was the main reason I even had the programs, so I could get those notifications when I did not have the site open.
I have tried every solution google could also give me including clearing out manually some registry entries between an uninstall and reinstall and clearing out all Facebook windows credentials but nothing has made a difference.
In event viewer each generated 2 errors and between then an information entry.
the ones for the main Facebook app
first error:
Faulting application name: WinUAPEntry.exe, version: 0.0.0.0, time stamp: 0x57db4719
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0xa73b0000
Faulting process id: 0x3730
Faulting application start time: 0x01d217923a5429ba
Faulting application path: C:\Program Files\WindowsApps\Facebook.Facebook_64.597.54535.0_x86__8xx8rvfyw5nnt\WinUAPEntry.exe
Faulting module path: unknown
Report Id: abae3214-ae35-4f75-955b-1fea68369f06
Faulting package full name: Facebook.Facebook_64.597.54535.0_x86__8xx8rvfyw5nnt
Faulting package-relative application ID: App
information entry:
Fault bucket 133387426326, type 5
Event Name: MoBEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Facebook.Facebook_64.597.54535.0_x86__8xx8rvfyw5nnt
P2: praid:App
P3: 0.0.0.0
P4: 57db4719
P5: StackHash_8825
P6: 0.0.0.0
P7: 00000000
P8: PCH_AD_FROM_osmeta+0x00003490
P9: c0000005
P10: 00000008
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER64BD.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Facebook.Faceboo_e4164d59b8e62fe1f9d96ad e2206a8fcf7df21a_b9612a9b_2c8e67bb
Analysis symbol:
Rechecking for solution: 0
Report Id: abae3214-ae35-4f75-955b-1fea68369f06
Report Status: 0
Hashed bucket: 693f21988867374ffdd585ce9419c6de
second error from same attempt to run:
Activation of app Facebook.Facebook_8xx8rvfyw5nnt!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.
same entries for messenger except showing its app package name, all other store apps work fine.
Last edited by wjbodin3; 25 Sep 2016 at 20:21. Reason: Clearing up post