Facebook and Facebook Messenger will not load

  1.    25 Sep 2016 #1

    Facebook and Facebook Messenger will not load

    Both the above named apps after finally getting the AU, will not actually load. they both self close before getting off the icon screen. I only discovered this when I went to check a notification from action center instead of loading up the browser. Now I was still getting notifications while they would not load but after uninstalling/rebooting, clearing app caches multiple time they have stopped even doing that which I expected. The notifications was the main reason I even had the programs, so I could get those notifications when I did not have the site open.

    I have tried every solution google could also give me including clearing out manually some registry entries between an uninstall and reinstall and clearing out all Facebook windows credentials but nothing has made a difference.

    In event viewer each generated 2 errors and between then an information entry.
    the ones for the main Facebook app

    first error:
    Faulting application name: WinUAPEntry.exe, version:, time stamp: 0x57db4719
    Faulting module name: unknown, version:, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0xa73b0000
    Faulting process id: 0x3730
    Faulting application start time: 0x01d217923a5429ba
    Faulting application path: C:\Program Files\WindowsApps\Facebook.Facebook_64.597.54535.0_x86__8xx8rvfyw5nnt\WinUAPEntry.exe
    Faulting module path: unknown
    Report Id: abae3214-ae35-4f75-955b-1fea68369f06
    Faulting package full name: Facebook.Facebook_64.597.54535.0_x86__8xx8rvfyw5nnt
    Faulting package-relative application ID: App

    information entry:
    Fault bucket 133387426326, type 5
    Event Name: MoBEX
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Facebook.Facebook_64.597.54535.0_x86__8xx8rvfyw5nnt
    P2: praid:App
    P4: 57db4719
    P5: StackHash_8825
    P7: 00000000
    P8: PCH_AD_FROM_osmeta+0x00003490
    P9: c0000005
    P10: 00000008

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Facebook.Faceboo_e4164d59b8e62fe1f9d96ad e2206a8fcf7df21a_b9612a9b_2c8e67bb

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: abae3214-ae35-4f75-955b-1fea68369f06
    Report Status: 0
    Hashed bucket: 693f21988867374ffdd585ce9419c6de

    second error from same attempt to run:
    Activation of app Facebook.Facebook_8xx8rvfyw5nnt!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    same entries for messenger except showing its app package name, all other store apps work fine.
    Last edited by wjbodin3; 25 Sep 2016 at 20:21. Reason: Clearing up post
      My ComputerSystem Spec

  2. Posts : 3
    Windows 10 pro X64 anniversary edition
       30 Sep 2016 #2

    Facebook and Messenger apps stop working since last two updates. (+10 days ago I think)
    Facebook release and update today, the problem still exists.
    All my friends and clients have the same problem, and all of them have anniversary edition (Windows 10 pro x64)

    The problem is from facebook side, I think there is nothing we can do...just wait for a version that works.
      My ComputerSystem Spec

  3.    30 Sep 2016 #3

    I went back last night and looked at the store pages for both and noticed the other comments about them not working since AU for others since I posted this here. Makes me feel a bit better that its not just my machine having issues at least. Though in the store now I do not see any updates for either app, unless they came out last night since I tried the uninstall / reinstall circle again just to see. Currently on version 65.612.53450.0 of the Facebook app and 87.595.49974.0 of messenger. Only app updated today was Microsoft's Feedback Hub for me.
      My ComputerSystem Spec


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