Windows 10: Groove app not updating Solved

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  1.    23 Sep 2016 #1

    Groove app not updating


    Heya,

    Am having an issue with Groove app not updating. This started on the win 10 14926 build and is still happening on the newest build, 14931
    It tells me there is an update then gets to about 500kb and stops saying there is an error and to check details. I click it and it says it needs permission to install on system drive. I give it permission and it just does same thing over and over.

    This also happens on skype preview app but as I don't use skype I have not worried about that app. Also does it on mail and calendar app but by closing the app it instantly will update with no further issues.

    I have tried deleting Groove but that opened a can of worms with the above error showing over and over and not installing at all. I finally did a restore of default apps and groove is back but still wants to update and still same issue.

    Any ideas anyone? Any help is appreciated

    Dragon
      My ComputerSystem Spec

  2.    23 Sep 2016 #2

    Hi, from the Tutorial section - which I'd encourage you to browse or search- try
    Windows Store Apps Troubleshooter - Run in Windows 10 - Windows 10 Forums

    Apps - Reinstall and Re-register in Windows 8 and 10 - Windows 10 Forums

    More:
    Troubleshooting packaging, deployment, and query of Windows Store apps (Windows)

    Please check the event log and see if there's a helpful (or probably unhelpful ) error message.

    By 'deleting' - do you mean uninstalling it? Or sthg else?
      My ComputerSystem Spec

  3.    24 Sep 2016 #3

    Thank you dalchina for your reply and sorry for the delay in my response. Real life loves to get in the way.

    First off sorry I did mean uninstall the app.

    Secondly, I tried the above links you supplied(and much appreciated) to no avail. The error is still there and still wants me to allow it to install on system drive. Even though I ok it each time it still fails the update. The third link you gave me I tried but guess my tech knowledge is failing me as I cannot get a log of the event to show to see what the problem is
    This is a report from power shell when trying to reinstall app with package command:

    PS C:\WINDOWS\system32> Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocati
    on)\AppXManifest.xml"}Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation
    )\AppXManifest.xml"}]
    ForEach-Object : Cannot bind parameter 'RemainingScripts'. Cannot convert the "Get-AppXPackage" value of type
    "System.String" to type "System.Management.Automation.ScriptBlock".
    At line:1 char:119
    + ... ster "$($_.InstallLocation)\AppXManifest.xml"}Get-AppXPackage | Forea ...
    + ~~~~~~~~~~~~~~~
    + CategoryInfo : InvalidArgument: () [ForEach-Object], ParameterBindingException
    + FullyQualifiedErrorId : CannotConvertArgumentNoMessage,Microsoft.PowerShell.Commands.ForEachObjectCommand

    I am at a loss at this point to be honest. I have googled everything I can think of, and short of reinstalling the OS I am out of ideas.

    Again thank you though for your assistance Much appreciated

    Dragon
      My ComputerSystem Spec

  4.    24 Sep 2016 #4

    Ok, lets try the normal basic steps.

    Check file structure
    From an admin command prompt
    [Windows key + X, click command prompt (admin)]
    chkdsk C: /F
    Your PC will need to restart.
    Make sure the result is clear or fixed- else do not proceed.
    Post back the result, which you can get after a restart as follows:
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

    Check system file integrity
    If clear, then from an admin command prompt, run
    SFC /Scannow
    This will take some time

    Please report the result.
      My ComputerSystem Spec

  5.    24 Sep 2016 #5

    Heya,

    OK I did as you asked and rab chkdsk and here is event log:

    Checking file system on C:
    The type of the file system is NTFS.


    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    Cleaning up instance tags for file 0x173dc.
    423168 file records processed.

    File verification completed.
    5855 large file records processed.

    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    492722 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered to lost and found.


    Stage 3: Examining security descriptors ...
    Cleaning up 2727 unused index entries from index $SII of file 0x9.
    Cleaning up 2727 unused index entries from index $SDH of file 0x9.
    Cleaning up 2727 unused security descriptors.
    Security descriptor verification completed.
    34778 data files processed.

    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.

    Windows has made corrections to the file system.
    No further action is required.

    233849855 KB total disk space.
    97983976 KB in 137124 files.
    104336 KB in 34779 indexes.
    0 KB in bad sectors.
    500055 KB in use by the system.
    65536 KB occupied by the log file.
    135261488 KB available on disk.

    4096 bytes in each allocation unit.
    58462463 total allocation units on disk.
    33815372 allocation units available on disk.

    Internal Info:
    00 75 06 00 69 9f 02 00 22 d9 04 00 00 00 00 00 .u..i...".......
    36 01 00 00 ee 51 00 00 00 00 00 00 00 00 00 00 6....Q..........

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-09-24T19:25:25.231572500Z" />
    <EventRecordID>2060</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Checking file system on C:
    The type of the file system is NTFS.


    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    Cleaning up instance tags for file 0x173dc.
    423168 file records processed.

    File verification completed.
    5855 large file records processed.

    0 bad file records processed.


    Stage 2: Examining file name linkage ...
    492722 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered to lost and found.


    Stage 3: Examining security descriptors ...
    Cleaning up 2727 unused index entries from index $SII of file 0x9.
    Cleaning up 2727 unused index entries from index $SDH of file 0x9.
    Cleaning up 2727 unused security descriptors.
    Security descriptor verification completed.
    34778 data files processed.

    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.

    Windows has made corrections to the file system.
    No further action is required.

    233849855 KB total disk space.
    97983976 KB in 137124 files.
    104336 KB in 34779 indexes.
    0 KB in bad sectors.
    500055 KB in use by the system.
    65536 KB occupied by the log file.
    135261488 KB available on disk.

    4096 bytes in each allocation unit.
    58462463 total allocation units on disk.
    33815372 allocation units available on disk.

    Internal Info:
    00 75 06 00 69 9f 02 00 22 d9 04 00 00 00 00 00 .u..i...".......
    36 01 00 00 ee 51 00 00 00 00 00 00 00 00 00 00 6....Q..........

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>

    I then ran scannow and this is what happened:

    C:\WINDOWS\system32>SFC /Scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 19% complete.

    Windows Resource Protection could not perform the requested operation.

    Still issue remains. Hopefully you can decipher something in the above

    I will be gone rest of day but will check back ASAP.

    And again thank you for helping me persue this

    Dragon
      My ComputerSystem Spec

  6.    24 Sep 2016 #6

    Ok, chkdsk passed but there's some corruption of Windows system files and their backup.

    I suggest an in-place upgrade repair install

    An In-place upgrade repair install will fix many things, but not those where the settings are not changed by the procedure.

    For this you need an installation medium with the same base build as you have installed, and x64 if you have a 64 bits OS, else x86 (32 bits).

    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
    - this includes a link from which you can obtain Windows 10 iso file (" download a Windows 10 ISO"), or create a bootable medium.

    I would recommend creating the bootable medium, as this can be used
    - for any future in-place upgrade repair install
    - to boot from and use its recovery options should Windows become unbootable.
    - to clean install Windows

    This will refresh Windows, after the manner of a Windows installation.
    - all/most associations will be unchanged
    - all your programs will be left installed
    - no personal data should be affected
    - you will lose any custom fonts
    - you will lose any customised system icons
    - you may need to re-establish your Wi-Fi connection
    - you will need to redo Windows updates subsequent to the build you have used for the repair install
    - Windows.old will be created
    - system restore will be turned off- you should turn it on again and I recommend you manually schedule a daily restore point.
    - you will need to redo any language downloads including the display language if you changed that)
    - inactive title bar colouring (if used) will be reset to default
    - if Qttabbar is installed, you need to re-enable it in explorer (Options, check Qttabbar)
    This is one of the better features of Win10: as each major build comes out, that's your updated reference build, and as updates are mostly cumulative, there will be few to do.

    Recommendation:
    Before you perform this major repair procedure, do create a disk image.

    Please consider using disk imaging regularly. It's a brilliant way to
    - preserve your system (and your sanity)
    - back up your data
    - restore your system to a previously working state in a relatively short time

    Recommended: Macrium Reflect (free/commercial) + boot disk/device + large enough external storage medium.
      My ComputerSystem Spec

  7.    28 Sep 2016 #7

    Heya,

    sorry for long delay. Disability likes to send me to hospital every so often.

    I tried this morning to do a repair upgrade as you suggested. I used the iso 493 from Microsoft site as I had already deleted my iso on computer. When through all the steps and when Iget to what to keep it only allows me the nothing check box. I see that means the media I downloaded is not the same as my computer.

    So I then tried the media creation tool and the exact same problem appears. Unable to check anything. Only the nothing box.

    I have tried everything can think of to match the media with the build to no avail. I really hope I don't have to clean install this as I have some major sized games on here. ie: Forza apex 6 etc.

    I have tried macrium before and when I went to use the image backup it would not work. Too many issues . I guess can try it again but am afraid am going to lose everything at this rate. I do have two back up drives(one I use to install apps and pics etc) so my SSD won't be full in a heartbeat.

    I am at a loss basically. Hopefully you might have one last ditch try I can do before I have to start from scratch.

    Thanks again you have been great in trying to help me
    Draqgon
      My ComputerSystem Spec

  8.    28 Sep 2016 #8

    What is your current build number?
    (Windows key + R, winver)
    Mine's 14393.187

    Yes, the build no. has to match, and by language too, as well as 32 bits or 64 bits.

    You can retry the sfc /scannow from an admin command prompt-
    - but first do a clean boot and unplug all devices esp. wireless mouse.

    You can also try this from Safe Mode.


    If that fails, then again from an admin command prompt run
    Dism /Online /Cleanup-Image /StartComponentCleanup

    then
    Dism /Online /Cleanup-Image /RestoreHealth

    Finally from an admin command prompt run
    sfc /scannow
    again

    If that fails and your symptoms are the same, you will need to do an in-place upgrade repair install.
      My ComputerSystem Spec

  9.    28 Sep 2016 #9

    OK build number just updated as there is a new insider build which just installed on my computer.
    Ver number: 14936.1000

    And I just checked the grove app and a few others are doing the same even with a new build Good news is I captured the install.esd file this time and in process of creating an iso. Hopefully this will work and I can follow through with your suggestions this time.

    I'll let you know ASAP

    Thanks
    Dragon

    edit: In process now doing the commands you posted. There is an issue with scannow I see with this new build on the first page where Brink posted the notice. So now may be only choice is to do a repair if this iso works
      My ComputerSystem Spec

  10.    28 Sep 2016 #10

    If you've just installed a new build, there should be no need to do an in-place upgrade repair...
      My ComputerSystem Spec


 
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