1. Joined : Sep 2016
    Posts : 2
    Windows 10
       23 Sep 2016 #1

    Cannot use MS Office 2013 after latest W10 update


    Hello, I am new to this forum so my apologies if this is not a new W10 issue.
    I have been using W10 on my Dell Vostro 15 laptop, 3000 Series, for about 15 months. When I got the laptop I also installed MS Office 2013 and have been using it for the last 15 months or so without any problems. I got Office 2013 from a reputable vendor. It is original, genuine and legal and registered to me and properly activated. About a week ago I successfully installed the latest W10 update but since then I cannot use any of the Office 2013 products. Each time I go in to Word or Excel it initially opens up but then a small window displays briefly and the program then closes down without any warning.
    Can anyone advise if this is a known problem and how I go about getting it fixed? I have been trying to contact Microsoft but don't know how to do so. Does anyone have a telephone number for Microsoft so that I can log this issue with them? Thanks!
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    A Finnish ex-pat in Germany
    Posts : 9,509
    Windows 10 Pro
       23 Sep 2016 #2

    Have you tried repairing Office? Right click the Start button, select Programs and Features, select Office, click Change, select your preferred repair option, click Repair:

    Click image for larger version. 

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    (Click to enlarge.)


    Kari
      My System SpecsSystem Spec


  3. Joined : Sep 2016
    Posts : 2
    Windows 10
       23 Sep 2016 #3

    Thanks Kari - that resolved the problem. I had to reinstall the key and fortunately had that to hand. I really appreciate your help. Thanks!
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    A Finnish ex-pat in Germany
    Posts : 9,509
    Windows 10 Pro
       23 Sep 2016 #4

    You are welcome, good to know you got it resolved.
      My System SpecsSystem Spec


 


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