"All Apps" function doesn't work properly

gr8scot · 20 Sep 2016

I've had windows 10 for several months (previously had windows 7). Up until yesterday, when I clicked on "all apps" an alphabetical list would come up, I'd scroll to what I wanted, and click on it. If there was an item with a sublisting, like Microsoft office a down symbol would appear. Click on that and the sublisting would appear and I could select word, excel, etc. Now when I click on the down symbol it just flips to an up symbol ^ and no sub menu appears. I'd really like to get to excel. This failure to bring up a sub menu happens for every down symbol, not just Microsoft office. What do I do? Try to re-load Windows 10? Uninstall and reinstall Office? Thanks

dalchina · 21 Sep 2016

Hi, do you have any idea what happened yesterday? For example, if you look at your update history- did you receive an update?

Do you have System Restore on, and do you have any useful restore points?

Do you use system imaging (Windows Backup and Restore) or disk imaging which we keep strongly recommending here; that means you can restore an image previously created and get your Windows back running as was without technical help - and even recover from a disk failure or an unbootable PC? (e.g. Macrium reflect (free)).

Those could give you ways to recover.

What is your build version? (Windows key + R, winver).

If you haven't started using those vital recovery methods yet, you could try this:
Start Menu Troubleshooter in Windows 10 - Windows 10 Forums

alphanumeric · 21 Sep 2016

Excel, for me is listed separately under E? In Office 2016 anyway. If you type E or EX into the search bar it should list Excel in the search results. Then right click it and PIN to your Start Menu or taskbar, temporarily. Until you sort out what's wrong.