PDF Viewer program suddenly fails in Win 10

Hi all,

I work for Tracker Software as the Tech. Support Manager for North America - @tcebob, I saw the link to this post in your email and thought I'd pitch in (will also answer your email directly, too) ;-)

You are correct; the Viewer has been discontinued and replaced by the Editor, but this wasn't an attempt at a 'money grab' - originally, the Editor was called Viewer V3.0, as it was intended to be the next release of the Viewer and the first product that we offered that supported direct content editing. We felt that having a product called The PDF-XChange Viewer able to directly edit base content, did not accurately reflect the greatly extended functionality that was now on offer, so it was renamed to the Editor and sold as the replacement for the Viewer. Users with active maintenance (maintenance guaranteeing access to upgrades and updates, with 1 year free with every new license) on their Viewer license would have automatically been issued a new and valid license for Version 3 of the Editor, as a gesture of good will and to assure clients that it wasn't about taking their money, but simply about rebranding the product.

The Editor can do everything that the Viewer can and much, much more (content editing, redaction, add headers and footers, add watermarks, for field creation/editing, barcode addtion, slitting & resizing pages, document optimization, creation of PDF/A compliant documents, etc., etc.). Everything that the Viewer offered for free, the Editor also offers, as well as the ability to directly edit base content text (text that isn't added as an annotation).

However, there was obviously a cut-off period and would couldn't continually give out free upgrades to everyone, constantly; Tracker's staff have to be able to feed their families! ;-)

With regards to Viewer support: The Viewer is not officially supported, but bugs that we deem critical may still be fixed (i.e. critical security updates). Eventually, these will also stop. If it's still an issue for you, then I will respond directly to the main point of the OP in this thread, via the email that was sent directly to us. I cannot necessarily guarantee any fix for the Viewer though, I'm afraid. We do recommend that all clients use the Editor.

Thanks!
Will Travaglini
Technical Support Manage, North America,
Tracker Software Products Ltd.
support@tracker-software.com

Thanks for chiming in and clearing that up.

Jeff