Windows 10: Can't Install iTunes on Windows 10
Can't Install iTunes on Windows 10
I just upgraded to Windows 10 at the end of July. I've been having problems removing programmes or adding some new programmes, e.g. iTunes.
Recently tried to update my iTunes but to no avail! Great difficulty in removing the existing iTunes programme. Had to use RevoUninstaller and all iTunes associated files, cleared cache, temp files, garbage, etc. I still can't re-install iTunes. Just sits at creating shortcuts or fails.
Asked both iTunes support and Microsoft. No results.
What OS were you on before you upgraded to 10?
I was using Windows 8.1 and all current updates. I didn't do a clean install of Windows 10. I upgraded so there is an old Windows file folder sitting on my system.
Use the Apple uninstall/reinstall procedure here https://support.apple.com/en-gb/HT204275
Note that the latest version of iTunes is a 64-bit application, and your Windows 10 system must also be 64-bit.
Hi Steve and Vesao,
Thanks for responding to my problem with iTunes and Windows 10.
I did follow the Apple uninstall procedures and it didn't work. Contacted Apple Support and they tried and still couldn't fix the problem. Referred to Microsoft who also did a remote session and still couldn't fix the problem.
Downloaded Revo-uninstaller and removed everything of Apple. I still can't re-install Apple iTunes.
Yes, my computer is 64-bit.
Are you doing the installation from an an admin account? Is your antivirus blocking the installation? There may be a problem with your Windows installation. First run sfc /scannow from an admin command prompt to check /repair system files. Also, look at Event Viewer & Reliability History for clues on what's going wrong.
The next step after that would be to try an in-place repair install.
Sorry that you are having problems with iTunes. iTunes is one of those programs that does not play well with upgrading from Win7 or 8 to Win 10. Ideally iTunes should be uninstalled completely before upgrading and then reinstalled afterwards. I first ran into this issue when I upgraded to Win 10 and then reverted to Win7. I was not alone in having this problem. You should take a look at this thread:
The thread is long but the important stuff is in post #48. Although your issue is not exactly the same, I suspect the root cause is the same and following the steps in post #48 should solve the problem and allow you to reinstall iTunes. However, before doing anything you should makea full disk backup in case something goes wrong as well as back up your data separately. Also back up the registry befoer attempting any edits. Alternatively you could always just do a clean install of Win10 if you have the time and all of the necessary install materials, etc. I am not confident that a repair install will address the issue since I think that a key element is a registry key that is probably not modified by a reapir install.
I hope this helps you and let us know if you have any questions.
Hi Steve and SoFine,
Thanks so much for all the advice and instructions.
I wondered if there was a problem with the upgrade of Windows 10 (all info was previously backed up to an external hard drive). I'll try the repair scenario first and then worse case will be a clean install.
Steve, I gather an "in-place repair install" means to re-install Windows 10 over the existing upgrade. Found Brink's instruction here.
I upgraded at the end of July of this year. Would the version/edition that's available now be the same?
The currently available ISO or USB from the Media Creation Tool will be the latest version of Windows so that's what the repair install will give you. You could do a repair install with a previous version if you still have the installation USB / ISO or can find one. However, if you have Windows 10 Home, you can't defer upgrades and Windows will update you anyway.
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