Microsoft Store does not work on Windows 10

  1.    11 Sep 2016 #1

    Microsoft Store does not work on Windows 10


    The Microsoft Store on my laptop (Dell Inspiron 14 / Windows 10 version 1607) does not work. A screen capture is included in this post. The issue started a few weeks ago, before the last few updates. I have attempted several fixes that I have found on the Internet, all with no success. I have done the clear and reset fix - i.e. wsreset.exe. I have done several power shell command fixes with no success. The last thing I did was a system file system check - i.e. sfc /scannow and everything was fine. The issue occurs even on a newly created user. Any suggestions will be appreciated.


    Attached Thumbnails Attached Thumbnails ms store.png  
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 35,318
    64-bit Windows 10 Pro build 18317
       11 Sep 2016 #2

    Hello Ricardo and welcome to Ten Forums. :)

    You might see if the Store troubleshooter may be able to help.
      My ComputersSystem Spec

  3.    11 Sep 2016 #3

    Hi Brink,

    Thank you for responding. I tried that earlier and did not fix the problem. I just tried it again, following the link on your response and it did the same thing it did when I ran that before.

    It said: "Windows Store cache and licenses may be corrupt. Resetting Windows Store will resolve cache and license issues and restart Windows Store, would you like to reset now?"

    When I choose to fix it, it does it thing and comes back with a message saying that the issue was fixed. However, Microsoft Store still does not work.


      My ComputerSystem Spec

  4. Brink's Avatar
    Posts : 35,318
    64-bit Windows 10 Pro build 18317
       11 Sep 2016 #4

    If you like, see if step 3 in OPTION ONE below to re-register all apps for all accounts may be able to help.

    If it still doesn't help, then you could do a repair install to fix it without losing anything.

    Repair Install Windows 10 with an In-place Upgrade
      My ComputersSystem Spec


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