Windows 10: Downloaded Software not opening on Win 10


  1. Posts : 4
    Windows 10, WIndows 8
       06 Sep 2016 #1

    Downloaded Software not opening on Win 10


    Hi,
    I am not a very tech-savvy person. I need your help. I installed a software for my magnetometer on my laptop. (A magnetometer is an instrument for geophysical purposes) I downloaded the software from the equipment manufacturer's site (GEMLinkplus Software for Magnetometers and Gradiometers - Gem Systems ) Unfortunately, the software is not working on my laptop. The installation was successful but I can't open it. I am unsure if it is non-compatible on windows 10 or if it is any other problem? I need help to fix this.
    FYI, I use DELL Inspiron, Intel Core i3, 4 GB RAM.
      My ComputerSystem Spec

  2.    06 Sep 2016 #2

    The site only lists support up to Windows 7. Right click on the executable and choose "Troubleshoot Compatibility" from the context menu.
      My ComputerSystem Spec


  3. Posts : 4
    Windows 10, WIndows 8
    Thread Starter
       07 Sep 2016 #3

    cyberrufus said: View Post
    The site only lists support up to Windows 7. Right click on the executable and choose "Troubleshoot Compatibility" from the context menu.
    I did as you said, I tested it and it is not working. I think, It is non-compatible. Does this mean I have to install windows 7 for running it? Is there another way?
      My ComputerSystem Spec


  4. Posts : 164
    Windows 10 14590 x64 and Win Insider test builds
       07 Sep 2016 #4

    SB plus Core i3 is pretty decent but 4GB of ram is not the bomb on win 10 x64 but that would be more like 8-12 GB these days

    Setting aside UWP apps almost any win 7 exe programs should run on the windows 10 exe program side but not everything ofc and professional niche & business management software are repeat new OS compatibility and slow to update offenders........... perhaps a windows 7 OS in a VM or a 40- 50 -100 GB new unallocated NTFS volume (& custom install ) in a dual boot configuration on the same HDD or another HDD it should fly with or without an activation ?

    looking at this image I'm almost thinking this was maybe DOS ,win 3.0 ,win 9x upgraded/re written at some point and or also moved into win 3-4 x NT -2000 NT / XP-NT core -win Vista /7 NT core maybe with legacy resident code or missing xxx NT code keeping it out of windows 10
    Click image for larger version. 

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ID:	100266
    Last edited by electronuser; 07 Sep 2016 at 01:03.
      My ComputerSystem Spec


  5. Posts : 1,527
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       07 Sep 2016 #5

    Is the program being blocked by your antivirus? I have Kaspersky antivirus which will block unknown programs from launching unless I enable them.
      My ComputerSystem Spec


  6. Posts : 4
    Windows 10, WIndows 8
    Thread Starter
       07 Sep 2016 #6

    Steve C said: View Post
    Is the program being blocked by your antivirus? I have Kaspersky antivirus which will block unknown programs from launching unless I enable them.
    I am using Bit defender antivirus. I am not sure if it is blocking the program. I have to check.
      My ComputerSystem Spec


  7. Posts : 164
    Windows 10 14590 x64 and Win Insider test builds
       08 Sep 2016 #7

    Levi15 said: View Post
    I am using Bit defender antivirus. I am not sure if it is blocking the program. I have to check.
    FWIW maybe that should have been step 2
      My ComputerSystem Spec

  8.    08 Sep 2016 #8

    Levi15 said: View Post
    I did as you said, I tested it and it is not working. I think, It is non-compatible. Does this mean I have to install windows 7 for running it? Is there another way?
    Well before you do something so drastic I would contact the support of the software vendor and see what they say.
      My ComputerSystem Spec

  9.    08 Sep 2016 #9

    Is the device connected when you try to open it or are you just trying to open the software?

    I would suspect you may need drivers for the USB to Serial Adaptor too, which I see mentioned on the Gemlink Site you Linked to...

    KB
      My ComputerSystem Spec


 

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