1.    18 Aug 2016 #1
    Join Date : Aug 2016
    Québec, Canada
    Posts : 29
    Windows 10 x64

    Unable to purchase anything from the Windows Store


    Hello there everyone! I've been trying to purchase apps and in-app purchases for a few days and I always end up with "Give it another try. Something went wrong. SVC-Service-QueryOrder" I've done some Googling and I've read that doing Dism /Online /Cleanup-Image /CheckHealth followed by Dism /Online /Cleanup-Image /ScanHealth and Dism /Online /Cleanup-Image /RestoreHealth and finally sfc /scannow could fix the issue. But unfortunately, it didn't. So I'm kind of out of options here, would you mind helping me out? Thanks!

    PS: My system specs are listed below my profile.

    Best regards, Jesse "Drummer611" H.
      My ComputerSystem Spec
  2.    18 Aug 2016 #2
    Join Date : Jul 2015
    Posts : 756
    Windows 10 Home

    Hello,

    Try all the troubleshooting steps provided here:
    http://answers.microsoft.com/en-us/w...d8af69c?auth=1

    Hope this helps'
    John
      My ComputerSystem Spec
  3.    18 Aug 2016 #3
    Join Date : Aug 2016
    Québec, Canada
    Posts : 29
    Windows 10 x64
    Thread Starter

    Hello there,

    Thanks for your reply. I did the first three methods and none of them worked. So I scrolled down and tried to use Microsoft Account Troubleshooter and it found issues. Unfortunately, it doesn't fix them. I have "Can't connect to the sync service" and "Rootcauses found and created logs". However, I added another Microsoft Account on my PC and tried to purchase an app and it seems to be working. I managed to get to the point to pay without issues. So I went back to my account and tried to purchase an app and I got another error which was SVC-Service-HydrateGet. So it seems that the issue is with my account... Any ideas?
      My ComputerSystem Spec
  4.    18 Aug 2016 #4
    Join Date : Jul 2015
    Posts : 756
    Windows 10 Home

    Sounds like a corrupt user account.
      My ComputerSystem Spec
  5.    19 Aug 2016 #5
    Join Date : Aug 2016
    Québec, Canada
    Posts : 29
    Windows 10 x64
    Thread Starter

    Any way to fix that?

    EDIT: Well, I turned on my computer today and I was about to buy an app without problem, I don't know how it fixed itself but thanks for your help @AmericanPharaoh
    Last edited by Drummer611; 19 Aug 2016 at 16:45.
      My ComputerSystem Spec

 


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