Windows 10 new Dell laptop apps crash; MS store fails Solved

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  1.    14 Jul 2016 #31

    No errors in Windows update...indicated success. Any MS I try to open appears for less than a second on the monitor then closes. It has been doing this since I got the machine recently and every suggestion on this thread fails to solve this basic issue.
      My ComputerSystem Spec

  2.    14 Jul 2016 #32

    I see there is yet another Windows 10 update ready...about one/day...downloading now but without confidence. This is beyond tiresome.
      My ComputerSystem Spec

  3.    14 Jul 2016 #33

    Well it's an inherent problem with Universal apps - they are built for eye-candy and don't use the generic API's as Win32 has for errors etc - so unless each error is caught specifically, this kind of of thing will happen - makes it impossible to troubleshoot.
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  4. philc43's Avatar
    Posts : 3,752
    64bit Win 10 Pro ver 1809 Build 17763.168 and W10 Insider Build 18290
       14 Jul 2016 #34

    I think there must be something corrupted with the user account. Tempted to say a clean install is the only thing that will fix this but it might be worth creating a new user account first and seeing if it behaves correctly. Use option 3 from the tutorial below.
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  5.    14 Jul 2016 #35

    philc43 said: View Post
    I am as flabbergasted as you! Are you the only user and did you set up a Microsoft account or a local account?
    I don't know what this means.
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  6.    14 Jul 2016 #36

    I am the only user.
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  7. philc43's Avatar
    Posts : 3,752
    64bit Win 10 Pro ver 1809 Build 17763.168 and W10 Insider Build 18290
       14 Jul 2016 #37

    There are two types of account in Windows; one is a local account which does not connect to Microsoft, the other is a Microsoft account which uses an email address as a username to connect you into the Microsoft cloud system. You will find them described in the tutorial I linked you to in my previous post #34. You can find out what account you have by going to Settings and Accounts. It will show if you are a local account or display an email address and show Manage my Microsoft account if you are an MS account.
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  8.    14 Jul 2016 #38

    Local account. Updated and installed today's updates. No good. Started new local account. Store won't open, MS apps open and shut instantly. Guess I start over. Glad I didn't log the hours I've wasted trying to make this OS run...and it is far from done...back to square one now.
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  9.    14 Jul 2016 #39

    Maybe rebox it and RMA to Dell , just incase something else is going on? though I am sure they will ask you to do a factory reset on it 1st....

    Same as advice given today to me to Hard reset my Phone , so a particular App will update , not likely ! App = uninstalled :)
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  10. Arc's Avatar
    Posts : 1,643
    Microsoft Windows 10 Home
       15 Jul 2016 #40

    KBHopper said: View Post
    Guess I start over.
    Right decision.
    If the inplace upgrade is not sufficient to resolve the issue, a re-install is due. You may opt for a Reset as well, but a Clean Install is always good.
      My ComputerSystem Spec

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