Windows 10 new Dell laptop apps crash; MS store fails

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  1. simrick's Avatar
    Posts : 15,923
    W10Prox64
       #11

    The IT support from your workplace should have set up the thing for you. They should be aware if an application is incompatible with W10. You shouldn't be doing their job. Why don't you perform a reset and let them do the installations? Even if you are off-site, they can easily do it remotely.
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  2. Posts : 21
    Windows 10
    Thread Starter
       #12

    They do not support Windows 10. It is what came on the machine I bought. I use it for personal and for work things that don't run on Mac.
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  3. simrick's Avatar
    Posts : 15,923
    W10Prox64
       #13

    Okay so we know the hardware is in good shape, and you're not using any 3rd-party AV. I assume you've verified the software you've installed works with W10, yes?

    Here's something you can try to troubleshoot what might be causing the problem, without uninstalling all your software:

    Set the machine to perform a "clean boot". This means all 3rd party software startup functions are temporarily disabled, the machine boots only with MS programs, and we see if things operate correctly or not.
    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums

    If things work properly, then we know some 3rd party software is conflicting, and as we re-enable them one by one, we identify the culprit. Sometimes incompatible software can be modified to work in W10 by using the Compatibility Mode feature, but we'd need to identify the particular software first.

    Perhaps in the Clean Boot State, you could try the repair install once more, using the ISO on the desktop, mounting it, and running setup.exe. Once the OS is functioning properly, we can work on the 3rd-party software.
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  4. Posts : 21
    Windows 10
    Thread Starter
       #14

    Good news and bad news...


    simrick said:
    Okay so we know the hardware is in good shape, and you're not using any 3rd-party AV. I assume you've verified the software you've installed works with W10, yes?

    Here's something you can try to troubleshoot what might be causing the problem, without uninstalling all your software:

    Set the machine to perform a "clean boot". This means all 3rd party software startup functions are temporarily disabled, the machine boots only with MS programs, and we see if things operate correctly or not.
    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums

    If things work properly, then we know some 3rd party software is conflicting, and as we re-enable them one by one, we identify the culprit. Sometimes incompatible software can be modified to work in W10 by using the Compatibility Mode feature, but we'd need to identify the particular software first.

    Perhaps in the Clean Boot State, you could try the repair install once more, using the ISO on the desktop, mounting it, and running setup.exe. Once the OS is functioning properly, we can work on the 3rd-party software.
    On a hunch, I uninstalled something called RNDock...this is something from Good Sam, which installs when you use their large RV GPS to plan trips and the like. This was my suspect because it doesn't run right on Mac. Downloaded a fresh ISO, mounted it, ran setup...IT WORKED. Took some time but the process completed and Windows proclaimed success. That's the good news.

    The bad news...the issues that started this gruesome process...Windows built-in apps like calculator, calendar, the Microsoft store...STILL SHUT DOWN INSTANTLY. 2 1/2 days, updated to the latest Windows build...still broken.

    When I left Windows years ago I described using it as "chasing a snake through a bucket of nails." I HATE WINDOWS and I've bloody had enough of it. It should work. It does not work. I can't fix it and I shouldn't have to.
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  5. simrick's Avatar
    Posts : 15,923
    W10Prox64
       #15

    EDIT: Please turn OFF Fast Startup and give the machine a complete shutdown. Then turn it on again.
    Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
    Then, set a restore point.
    System Restore Point - Create in Windows 10 - Windows 10 Forums

    Okay, glad you got the repair install to work. I don't understand why it didn't fix things, but let's try this:

    Open an Admin Command Prompt window (right-click the start button to select). In the black box that opens, enter:
    Code:
    sfc /scannow
    Notice the space before the forward slash. Here is the tut:
    SFC Command - Run in Windows 10 - Windows 10 Forums
    We're looking for the result No integrity violations found. If it reports found and fixed, or found but could not repair, reboot and run it again, up to three times. If you still don't get a green light, move to the next steps.

    Clear and reset the Store Cache
    Store Cache - Clear and Reset in Windows 10 - Windows 10 Forums

    Re-register the Store in W10
    Store - Re-register in Windows 10 - Windows 10 Forums

    If necessary, reinstall & re-register apps
    Apps - Reinstall and Re-register in Windows 8 and 10 - Windows 10 Forums

    Of course, if there's still any software on the machine that is incompatible with W10, we're going to continue to have issues.
    Using Ccleaner Free, please provide a list of installed programs:


    Windows 10 new Dell laptop apps crash; MS store fails-ccleaner-installed-progs.png

    Post the text file between [ code ] [ /code ] tags using the # sign.

    Also, a snippet of all your enabled startup programs in Task Manager would help.

    Windows 10 new Dell laptop apps crash; MS store fails-task-mgr-startup.png
    Last edited by simrick; 11 Jul 2016 at 18:06. Reason: Added Fast Startup + Restore Point info
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  6. Posts : 21
    Windows 10
    Thread Starter
       #16

    further along the road less satisfying...


    SFC no violations

    Reset store cache; no result

    Re-register Store; no result

    Reinstall/re-register apps; no result
    Windows 10 new Dell laptop apps crash; MS store fails Attached Files
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  7. Posts : 21
    Windows 10
    Thread Starter
       #17

    Also, downloaded and installed 2 Windows 10 updates with no result.
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  8. philc43's Avatar
    Posts : 4,358
    64bit Win 10 Pro ver 1909 Build 18363.535 and W10 Insider Ver 2004 Build 19536
       #18

    I'm happy to try and step in to help here. :)

    Can you confirm what version and build you are now on. There was an update earlier this week which should bring you to build 10586.494.

    Please check via Settings -> System and look at the About screen.
      My Computers

  9. simrick's Avatar
    Posts : 15,923
    W10Prox64
       #19

    philc43 said:
    I'm happy to try and step in to help here. :)

    Can you confirm what version and build you are now on. There was an update earlier this week which should bring you to build 10586.494.

    Please check via Settings -> System and look at the About screen.
    Thanks Phil, I appreciate your help. :)
    @KBHopper, Phil will pick up here, as I have urgent personal matters which require my attention atm. Thanks.
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  10. Arc's Avatar
    Arc
    Posts : 1,626
    Microsoft Windows 10 Home
       #20

    KBHopper said:
    SFC no violations

    Reset store cache; no result

    Re-register Store; no result

    Reinstall/re-register apps; no result
    Unexpected outcome. Last two should have worked. They worked for me in essentially identical condition as you stated.
    Major Windows apps like Calculator, Calendar and the like open then immediately close...even the Microsoft Store won't work. I am beyond frustrated.
    Actually I have faced this issue a few times.

    If those does not work for you, better you go for a Repair Install Windows 10 with an In-place Upgrade. That will be an easier and less time consuming fix, apparently. Speaking from personal experience.
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