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  1.    19 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 6
    Windows 10

    Calculator and other app issues


    I recently had an update installed on my laptop for windows 10 before the update I could open up my calculator app and other apps with no issue now that the update is installed I get the error message shown here http://prntscr.com/biidzn for multiple apps, I browsed the forums and found a person with a similar issue to mine and tried what they did to fix it and it did not work (more specifically I mean the apps still wont run when i try and start them up directly from the system folder). The only other thing I can think of to do is to do as the message says and set up a new profile but since I am the only one who ever uses this laptop there should be no reason for me to have more than 1 profile on the computer.

    Any help would be appreciated.

    P.S. I also can't seem to open the store either but it gives no error message and just does not open

    Edit: i just tried restarting my comp and nothing changed
      My ComputerSystem Spec
  2.    20 Jun 2016 #2
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    The error message clearly indicates that you are using the built-in administrator account. This is the reason you have the problem because the built-in account is incapable of opening the new windows apps. You need to be using a standard user or administrator user account.

    I do not know how you came to be using the built-in account but it is only there for emergency and should normally be disabled.

    The solution is to create a new user administrator account and switch to it, then disable the built-in account. You will find the apps all open fine after that. The procedure to follow is:

    1. Open a Command Prompt (Admin) (Note: right click on the start icon to do this)

    2. type: net user "UserName" "Password" /add
    (Note: Substitute UserName in the command above with the actual user name you want for the new local account. Substitute Password in the command above with the actual password you want for the new local account.)

    3. Then type: net localgroup administrators "UserName" /add
    (Note: Substitute UserName in the command above with the actual user name you used in step 2.)

    4. Then type: net localgroup users "UserName" /delete
    (Note: Substitute UserName in the command above with the actual user name you used in step 2.)

    5. Exit the command prompt and switch to your new account by logging out and then logging back in with your new user name.

    6. Check that everything is working and then disable the built-in admin account - do this by opening the Command Prompt (Admin) and type: net user administrator /active:no
    (Note: if your built-in admin account had been given a different name you may need to substitute that into the command above)

    7. To double check all accounts are as they should be you can type the command: wmic useraccount list full


    Refer to the following tutorials if you have any problems:
    https://www.tenforums.com/tutorials/5...dows-10-a.html
    https://www.tenforums.com/tutorials/6...dows-10-a.html
    https://www.tenforums.com/tutorials/2...dows-10-a.html
    https://www.tenforums.com/tutorials/3...dows-10-a.html
      My ComputersSystem Spec
  3.    20 Jun 2016 #3
    Join Date : Jun 2016
    Posts : 6
    Windows 10
    Thread Starter

    phil if it is normally disabled then how did it become enabled? the only thing that changed as i said was there was an update that was installed and before the update everything was working fine and again i dont want to have to make a new profile on this laptop since there should be no reason to if the built in admin acct should be disabled from the beginning then the profile i have been using is not that.
      My ComputerSystem Spec
  4.    20 Jun 2016 #4
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    Perhaps it would be as well for us to check exactly what users are active on your system. Just run the last command I gave you in a command prompt: wmic useraccount list full

    Copy and paste the result here so that we can see what accounts you have active or disabled.
      My ComputersSystem Spec
  5.    20 Jun 2016 #5
    Join Date : Jun 2016
    Posts : 6
    Windows 10
    Thread Starter

    Quote Originally Posted by philc43 View Post
    Perhaps it would be as well for us to check exactly what users are active on your system. Just run the last command I gave you in a command prompt: wmic useraccount list full

    Copy and paste the result here so that we can see what accounts you have active or disabled.
    Microsoft Windows [Version 10.0.10586]
    (c) 2015 Microsoft Corporation. All rights reserved.


    C:\WINDOWS\system32>wmic useraccount list full




    AccountType=512
    Description=Built-in account for administering the computer/domain
    Disabled=TRUE
    Domain=Andypc
    FullName=
    InstallDate=
    LocalAccount=TRUE
    Lockout=FALSE
    Name=Administrator
    PasswordChangeable=TRUE
    PasswordExpires=FALSE
    PasswordRequired=TRUE
    SID=S-1-5-21-518966749-2525705155-3319719935-500
    SIDType=1
    Status=Degraded




    AccountType=512
    Description=
    Disabled=FALSE
    Domain=Andypc
    FullName=Andy Ferriell
    InstallDate=
    LocalAccount=TRUE
    Lockout=FALSE
    Name=Andy
    PasswordChangeable=TRUE
    PasswordExpires=FALSE
    PasswordRequired=TRUE
    SID=S-1-5-21-518966749-2525705155-3319719935-1001
    SIDType=1
    Status=OK




    AccountType=512
    Description=A user account managed by the system.
    Disabled=TRUE
    Domain=Andypc
    FullName=
    InstallDate=
    LocalAccount=TRUE
    Lockout=FALSE
    Name=DefaultAccount
    PasswordChangeable=TRUE
    PasswordExpires=TRUE
    PasswordRequired=TRUE
    SID=S-1-5-21-518966749-2525705155-3319719935-503
    SIDType=1
    Status=Degraded


    AccountType=512
    Description=Built-in account for guest access to the computer/domain
    Disabled=TRUE
    Domain=Andypc
    FullName=
    InstallDate=
    LocalAccount=TRUE
    Lockout=FALSE
    Name=Guest
    PasswordChangeable=FALSE
    PasswordExpires=FALSE
    PasswordRequired=FALSE
    SID=S-1-5-21-518966749-2525705155-3319719935-501
    SIDType=1
    Status=Degraded

    C:\WINDOWS\system32>
      My ComputerSystem Spec
  6.    20 Jun 2016 #6
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    Thanks for doing this. It confirms that your built-in admin account is still disabled. Your original error message was misleading me.

    The other information all looks as expected and confirms you have just the one local user account which is OK. You can confirm that you are part of the administrator group by typing the command: net localgroup administrators and you should see your user name in the list.

    To try and sort out the apps you could try the windows apps troubleshooter https://www.tenforums.com/tutorials/4...dows-10-a.html
      My ComputersSystem Spec
  7.    20 Jun 2016 #7
    Join Date : Jun 2016
    Posts : 6
    Windows 10
    Thread Starter

    i went through it and nothing came up on it; should i just report to windows that this is a bug?
      My ComputerSystem Spec
  8.    20 Jun 2016 #8
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    Quote Originally Posted by ThomasF View Post
    i went through it and nothing came up on it; should i just report to windows that this is a bug?
    Well, it maybe a bug but I think it is more likely that your user profile might have got corrupted in some way. Temporarily adding a new profile like I showed you in step 1 & 2 will allow you to see if the new user can open the apps.

    The other fix that people have had success with is to re-register the windows apps. https://www.tenforums.com/tutorials/3...ws-8-10-a.html
      My ComputersSystem Spec
  9.    20 Jun 2016 #9
    Join Date : Jun 2016
    Posts : 6
    Windows 10
    Thread Starter

    ok the new acct has the apps working right; any ideas?
    and the reinstall didnt work either
      My ComputerSystem Spec
  10.    20 Jun 2016 #10
    Join Date : Nov 2015
    Posts : 2,954
    64bit Win 10 Pro ver 1709 Build 16299.125

    OK, I think we can conclude that your original user profile has probably become corrupted in some way. For now why don't you use the new profile but before you go over to it make sure you convert the new user to an administrator user by doing step 3.

    You should then be able to log in and copy over documents etc. to your new user profile. Once you are happy everything is working as it should be you can eventually delete the corrupted profile and you are back to just having the one good administrator user profile.
      My ComputersSystem Spec

 
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