Groove Shows Unknown Artist & Unknown Album

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  1. Steve C's Avatar
    Posts : 5,252
    Windows 10 Pro 64 bit
       #1

    Groove Shows Unknown Artist & Unknown Album


    I've just installed Windows 10 and experimented with the Groove music player. It finds all the songs but they are tagged Unknown Artist and Unknown Album. The songs appear fine in iTunes with the correct details and album art.

    I reset Groove and made it scan the music directories again but the problem remains. Any solutions?
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  2. Posts : 487
       #2

    It's not something I've experienced and so I'm probably going to be of little help. However, out of interest do the actual song files themselves have metadata stored in them? For example, find the one of these audio files in Windows File Explorer, Right-Click > Properties > Details Tab.

    Groove Shows Unknown Artist & Unknown Album-untitled-1.jpg

    If there is no metadata there, in Groove Music > Settings, is "Media Info: Automatically retrieve and update missing album art and metadata" set to on?

    Also, do you have Indexing switched on in Control Panel > Indexing Options and the location where your music is stored (EG: Users folder) set to be indexed?
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  3. Cliff S's Avatar
    Posts : 24,281
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       #3

    ARC1020 said:
    It's not something I've experienced and so I'm probably going to be of little help. However, out of interest do the actual song files themselves have metadata stored in them? For example, find the one of these audio files in Windows File Explorer, Right-Click > Properties > Details Tab.

    Groove Shows Unknown Artist & Unknown Album-untitled-1.jpg

    If there is no metadata there, in Groove Music > Settings, is "Media Info: Automatically retrieve and update missing album art and metadata" set to on?

    Also, do you have Indexing switched on in Control Panel > Indexing Options and the location where your music is stored (EG: Users folder) set to be indexed?
    I'm gonna try that now.
    I just nuked everything in groove by removing the original "Music Library", and being the I keep my Music library on my 2nd internal SSD, I checked the Indexing options and my F: partition(where my Libraries are) and F: was not checked off, lust the Libraries, which are pointing to F:.
    So I turned on Indexing for F:, and now I'm rebuilding Grooves library.

    By the way I use MediaMonkey and had pointer directly to F. from day one, and it always read metadata A1.
    So when Grove is finished rebuilding, I'll let you know the outcome.:)
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  4. Steve C's Avatar
    Posts : 5,252
    Windows 10 Pro 64 bit
    Thread Starter
       #4

    The metadata is fine and read by iTunes and Media Player. "Automatically retrieve and update missing album art and metadata" is set to on and the indexing is correctly configured. I've found many people have this problem in my Google search.
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  5. Cliff S's Avatar
    Posts : 24,281
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       #5

    Nope didn't help
    Groove remains Media Crap.
    I'm sticking to MediaMonkey still.
    It doesn't even have volume leveling anyhow.
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  6. Steve C's Avatar
    Posts : 5,252
    Windows 10 Pro 64 bit
    Thread Starter
       #6

    Thanks - it looks like another fine example of MS software engineering - maybe they gave the job to a summer student? I'll use iTunes / Media Player.
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  7. Scottyboy99's Avatar
    Posts : 2,190
    Windows 10 Pro (64 bit)
       #7

    +1 to Groove music being junk. My music listening is served by iOS devices so I don't need it but I have similar issues. Groove will not show any album art despite being embedded in the metadata. The album art displays just fine in iTunes, windows explorer and WMP but on Groove it's missing in action save for the odd track. For that reason alone I consider it not worth bothering with. Very dissapointed with it.
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  8. Posts : 14
    Windows 10
       #8

    I gave up on Groove after three days of trying and went back to Windows Media Player....Oh joy,
    Dagwood
      My Computer

  9. Steve C's Avatar
    Posts : 5,252
    Windows 10 Pro 64 bit
    Thread Starter
       #9

    Groove works fine with the same folders/files on my laptop. The main difference is that my desktop PC uses a local user account and my laptop a Microsoft user account.
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  10. Cliff S's Avatar
    Posts : 24,281
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       #10

    Hey Steve, I think I'm onto something.
    It could be a Hierarchy and spelling thing.
    For Hierarchy, I noticed some of my "albums" are shown in music outside of the Folder for the musician.
    I placed it(after deleting the artists name form the title) in the artist folder.
    Example:" Slipknot-Iowa" to just "Iowa", then place the album folder in the "Slipknot" folder.
    Also some of my Slipknot's are spelled SLIPKNOT, Slipknot, SlipknoT, alot of corrections to make, oh yeah!
    Some were slopply tagged from the original CD, some from the person who copied it for me, and even some from online tagger from Amazon.

    Give it a look and test it. Make some changes to a couple of albums, then rebuild your library(hopefully you have an SSD so it will go fast:)) and see if it shows up correctly. It also improved WMPs library.

    Nice thing with MediaMonkey, it doesn't need to be too exact, and it places scattered folders & files in the proper album(but doesn't change the windows library itself).
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