1.    07 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 1
    win10

    Problem Uninstalling Camera App


    My Surface Book 4 camera has stopped working. Was OK in April when I last used it - now just a blue screen with the text 'Camera' at the top left for a second or two then nothing.
    A crash log is written, but it tells me nothing useful. I note that the May Win10 update included several camera-related items - which may or may not be related.
    Windows Store tell me that an upgrade is available, but when I try to install the upgrade, I get error code 0x80073CF6.
    Following the Microsoft advice for Windows Store problems did not help.
    The best approach seems to be to uninstall the Windows Camera app and reinstall from scratch. But uninstalling fails.


    The details:


    Following the steps at this tutorial:

    https://www.tenforums.com/tutorials/4...dows-10-a.html

    Run PowerShell as Administrator


    PS C:\WINDOWS\system32> Get-appxpackage -allusers *windowscamera* | Remove-AppxPackage


    I get this error (with or without -allusers):


    Remove-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered. (Exception from
    HRESULT: 0x80073CF6)
    NOTE: For additional information, look for [ActivityId] c4f362ba-be53-0002-2186-f3c453bed101 in the Event Log or use
    the command line Get-AppxLog -ActivityID c4f362ba-be53-0002-2186-f3c453bed101
    At line:1 char:45
    + Get-appxpackage -allusers *windowscamera* | Remove-AppxPackage
    + ~~~~~~~~~~~~~~~~~~
    + CategoryInfo : WriteError: (Microsoft.Windo...__8wekyb3d8bbwe:String) [Remove-AppxPackage], IOException
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.RemoveAppxPackageCommand


    Follow the above advice to obtain additional information:


    PS C:\WINDOWS\system32> Get-appxlog -ActivityID c4f362ba-be53-0002-2186-f3c453bed101


    This tells me


    Code:
    Time ID Message
    ---- -- -------
    4/06/2016 10:48:35 PM 301 The calling process is powershell.exe
    4/06/2016 10:48:35 PM 603 Started deployment Remove operation on a package with main parameter:
    Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe and Options: 0. See
    Troubleshooting packaging, deployment, and query of Windows Store apps - Windows app development for help diagnosing app
    deployment issues.
    4/06/2016 10:48:35 PM 10002 Creating Resiliency File C:\ProgramData\Microsoft\Windows\AppRepository\29c4cb7f
    -8abb-4388-9124-ddaca3150d20_S-1-5-21-3587087453-3330172296-3912277867-1001_1.rs
    lc for Remove Operation on Package
    Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe.
    4/06/2016 10:48:35 PM 607 Deployment Remove operation on package
    Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe has been de-queued and
    is running for user SURFACEBOOK4\dale.
    4/06/2016 10:48:35 PM 10000 About to service package
    Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe. Setting the package
    state to disabled returned with 0x0.
    4/06/2016 10:48:36 PM 475 error 0x80070002: Reading manifest from location: C:\ProgramData\Microsoft\Windo
    ws\AppRepository\Microsoft.WindowsCamera_2016.325.60.0_neutral_split.scale-200_8
    wekyb3d8bbwe.xml failed with error: The system cannot find the file specified.
    .
    4/06/2016 10:48:36 PM 402 error 0x80070003: Reading manifest from location: AppxManifest.xml failed with
    error: The system cannot find the path specified.
    .
    4/06/2016 10:48:36 PM 322 error 0x80070003: Cannot register the
    Microsoft.WindowsCamera_2016.325.60.0_neutral_split.scale-200_8wekyb3d8bbwe
    package because the following error was encountered while trying to read the
    package: The system cannot find the path specified.
    .
    4/06/2016 10:48:36 PM 300 error 0x80070003: Cannot register the Microsoft.WindowsCamera_8wekyb3d8bbwe
    package due to the following error: The system cannot find the path specified.
    .
    4/06/2016 10:48:36 PM 605 The last successful state reached was ResolvedDeferredRegistrations. Failure
    occurred before reaching the next state RegistrationChanged.
    4/06/2016 10:48:36 PM 10001 Finished servicing package
    Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe. Setting the package
    state to enabled returned with 0x0.
    4/06/2016 10:48:36 PM 401 Deployment Remove operation with target volume C: on Package
    Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe from:
    (Microsoft.WindowsCamera_2016.325.60.0_x64__8wekyb3d8bbwe) failed with error
    0x80073CF6. See Troubleshooting packaging, deployment, and query of Windows Store apps - Windows app development for help
    diagnosing app deployment issues.
    The useful bit is


    error 0x80070002: Reading manifest from location: C:\ProgramData\Microsoft\Windo
    ws\AppRepository\Microsoft.WindowsCamera_2016.325.60.0_neutral_split.scale-200_8
    wekyb3d8bbwe.xml failed with error: The system cannot find the file specified.


    And indeed, I have no such file - my version is


    Microsoft.WindowsCamera_2016.325.60.0_neutral_split.scale-150_8wekyb3d8bbwe.xml


    I have scale-150, where the uninstall is looking for scale-200.


    And there is a subdirectory of the same name, without the .XML.
    I cannot rename the file and subdirectory to the expected name (and such a brute approach would be risky regardless).
    So, how do I remove the Camera App?


    I also have the same problem with the 3D Builder, Groove Music and Films&TV apps. All say 'Update available', but none will update - error code 0x80073CF6 on each.
    Last edited by Brink; 07 Jun 2016 at 09:32. Reason: code box
      My ComputerSystem Spec

 


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