Windows 10: Word and other included features not working

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  1.    26 May 2016 #1

    Word and other included features not working


    When I switched to Win 10 from 7, the template that contains Microsoft Word, brochures and other templates all worked fine. I had some trouble and had to re=install Win 10 and was told all my other work would be saved.

    Most of it was, but had to re-install sever things, but mainly I have no access to Word, or the brochures and other things offered. I forget what it was called, but it offered several templates to use and I don't know how to install it as it appears MS wants to sell it to me when it came with my computer.

    Thanks, hope this is the right forum.
    Mishkyn
      My System SpecsSystem Spec

  2.    26 May 2016 #2

    Hi,

    Have you looked here FREE TEMPLATES for some free templates from MS: -

    Which/ what templates are you looking for?
      My System SpecsSystem Spec

  3.    26 May 2016 #3

    Thanks for your answer. What I was looking for was a bundle of templates, one of which was Word. I previously found it as it now exists, but I have to use in through One Drive, and though I did the work to let me access my documents to use them on Word---there is a process you have to go through to allow users to access documents and files, which I performed, but still cannot access any previous documents. I will try going through the process again, but I dislike using one drive to work through. I just do not understand why they took my bundle of templates away on my second install of Win 10.
      My System SpecsSystem Spec

  4.    26 May 2016 #4

    Hi,

    When you did the first install I assume you had them on your computer? If so they could be in the windows.old folder, have a look there for them?
      My System SpecsSystem Spec

  5.    28 May 2016 #5

    Thanks so much for trying to help me, yes, I looked all over, in every place, folder and location it could possibly be in. It is gone. They told me to "drag" my files to the One Drive system, which I did, but none of them will open, even though it says they are stored there. This entire thing has truly saddened and baffled me. They gave me a product when I purchased this computer and this system, let it remain first time installing Win 10 (from 7), then when things went bad and had to refresh (or what ever they call it---and they assured me ALL my files, folders, programs, etc would remain, they took the Microsoft bundle away that included word, brochures and a bunch of templates and programs and want me to use OneDrive which is impossible to operate.

    Its help section gives me pat answers to questions I did not ask, and I have tried over and over to ask them questions such as, "How can I open my documents?" It answers things I never asked.

    But thanks so much for trying, I truly appreciate it.

    Mishkyn
      My System SpecsSystem Spec


  6. Posts : 2,731
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       28 May 2016 #6

    Mishkyn said: View Post
    When I switched to Win 10 from 7, the template that contains Microsoft Word, brochures and other templates all worked fine. I had some trouble and had to re=install Win 10 and was told all my other work would be saved.

    Most of it was, but had to re-install sever things, but mainly I have no access to Word, or the brochures and other things offered. I forget what it was called, but it offered several templates to use and I don't know how to install it as it appears MS wants to sell it to me when it came with my computer.

    Thanks, hope this is the right forum.
    Mishkyn
    An issue with buying an OEM computer is they bundle lots of programs that may or may not be needed and some may not actually be part of Windows, just are Windows-based programs. In the past many included Microsoft Works free or for a nominal cost Microsoft Works Suite which had the word processor portion replaced by a version of Word. Later on some computers came with a basic version of Microsoft Office and later computers include an offer to get Office 365 subscription. That offer may also come with Win10. Did you get a Microsoft Office or Word disc with the Win7 computer?

    An issue with the reset of Win10 is that even though it saves documents it does not save the installed programs, have to do that yourself.

    If you have no option for Microsoft Office you might have success with LibreOffice, can open and save in the Microsoft Office formats. It just does not have an E-Mail client equivalent to Outlook nor anything like Publisher.
    Home | LibreOffice - Free Office Suite - Fun Project - Fantastic People
      My System SpecsSystem Spec

  7.    29 May 2016 #7

    Dear Benton,
    Thanks for your reply. Win 7 came with a set of programs that included Word, resumes, brochures, cards, etc. I did not have a disk, it was installed. When I first installed Win 10, it said everything that came with the computer along with all my documents would remain, and they did. Then I had a problem--internet connection in and out, computer turning off, etc. So I used some program that is new to 10 that repairs errors in 10 and it worked, but both Word and its other programs, and another WP program I had purchased had disappeared--luckily I had a disk for the second program.

    I so appreciate you suggestion about Libre, which I will l check out, I never really liked Word anyway, just used it as backup. If the OneDrive program had worked, that would have been okay---used the way I used Word, but no matter how many times I tried their suggestions to allow me access to my documents, it never worked. I am tired of fiddling with it and have devoted enough time to it. And, as I mentioned, their "help" file is worthless when you search for answers.

    Thanks again to everyone for all your time and efforts.
    Mishkyn

    Never thought the repair of 10 would act differently than the install of 10, that is VERY suspicious to me. I use Chrome and Gmail so do not care about any other email programs. Thanks again for you detailed answers and suggestions.
      My System SpecsSystem Spec


  8. Posts : 2,731
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       29 May 2016 #8

    Mishkyn said: View Post
    Dear Benton,
    Thanks for your reply. Win 7 came with a set of programs that included Word, resumes, brochures, cards, etc. I did not have a disk, it was installed. When I first installed Win 10, it said everything that came with the computer along with all my documents would remain, and they did. Then I had a problem--internet connection in and out, computer turning off, etc. So I used some program that is new to 10 that repairs errors in 10 and it worked, but both Word and its other programs, and another WP program I had purchased had disappeared--luckily I had a disk for the second program.

    I so appreciate you suggestion about Libre, which I will l check out, I never really liked Word anyway, just used it as backup. If the OneDrive program had worked, that would have been okay---used the way I used Word, but no matter how many times I tried their suggestions to allow me access to my documents, it never worked. I am tired of fiddling with it and have devoted enough time to it. And, as I mentioned, their "help" file is worthless when you search for answers.

    Thanks again to everyone for all your time and efforts.
    Mishkyn

    Never thought the repair of 10 would act differently than the install of 10, that is VERY suspicious to me. I use Chrome and Gmail so do not care about any other email programs. Thanks again for you detailed answers and suggestions.
    You're welcome. Yeah, the Upgrade works differently from the Reset install. If you get LibreOffice you might get also the Built-in Help download and install, it's on the same page. If you have a decent 'net connection watch that you don't click the Torrent choice [just underneath the big green buttons].
    LibreOffice Fresh | LibreOffice - Free Office Suite - Fun Project - Fantastic People
      My System SpecsSystem Spec

  9.    30 May 2016 #9

    Thanks for going the extra mile, I appreciate the great information. Amazing how many programs/websites try to sneak things in they know very few people in their right minds would choose. I hate when I visit a site, register and all of a sudden, without my subscribing to anything, I begin to get 2-4 emails a DAY. Thanks again for your help. Mishkyn
      My System SpecsSystem Spec


  10. Posts : 2,731
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       30 May 2016 #10

    You're welcome.
      My System SpecsSystem Spec


 
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