Windows 10: Cortana "Something went wrong."

  1.    22 Apr 2016 #1

    Cortana "Something went wrong."


    I finally upgraded to Windows 10 a week ago, and most things work fine. Cortana wakes up when I say, "hey, Cortana," then responds with "Something went wrong." Every time.

    If I say, "hey Cortana, play some music," it plays music from my PC.

    If I say, "hey Cortana, Open IE," it says, "Okay, here's Netbeans IDE 8.1." Then, the PC makes a "critical stop" sound, and Cortana locks up. The little dots keeps going across the top of the Cortana windows, but it never recovers.

    If I say, "hey Cortana, Open Internet Explorer," it says, "Sure thing, starting Internet Explorer." Then, the PC makes a "critical stop" sound, and Cortana locks up. The little dots keeps going across the top of the Cortana windows, but it never recovers.

    I give it lots of other commands, sometimes it acts like it recognizes what I'm saying and tries to do something,
    • "What's the weather?" "Okay starting weather."
    • "I want to buy a Microsoft surface PC" "Okay, starting Services" or "Opening This PC."

    It invariably responds, as described above with a "critical stop," and Cortana spins and spins.

    After the critical stop, my only recourse is to stops Cortana from the Task Manager.

    So the microphone (Microsoft Lifecam HD 5001) works with Cortana, because it wakes up, and the mic works with other apps.
    System Spec

    System Manufacturer/Model Number: HP pavilion p3620y
    OS: Windows 10, Version 1511, Build 10586.218
    CPU: phenom II x4 820, Motherboard: pegatron, Memory: 8GB, Graphics Card(s): nvidia geforce 9100

    What to do?

    Bruce
    Last edited by brucelangston; 22 Apr 2016 at 13:25.
      My ComputerSystem Spec

  2.    22 Apr 2016 #2

    Welcome aboard, Bruce.

    Check "Region" and make sure that you are still set for US English.

    If that isn't the problem, then there are several solutions that MIGHT work . I advise you to scan for corrupted files:

    Go to Task Manager and select File--Run New Task. Type powershell into the box and check the box giving you Admin Privileges; then hit Return. Wait several seconds for PowerShell to start up. Then Type sfc /scannow into the command line and press the [Return] key. The scan may take some time and will end with one of three results. Windows did not find any integrity violations and Windows Resource Protection found corrupt files and repaired them mean there are now no corrupt files, but Windows Resource Protection found corrupt files but was unable to fix some (or all) of them indicates a problem.
    In this latter case, type (or copy and paste) DISM /Online /Cleanup-Image /RestoreHealth into the PowerShell window and press the [Return] key. This will download files from Windows Update to replace the corrupt ones and, again, this may take some time.
      My ComputerSystem Spec

  3. hTconeM9user's Avatar
    Posts : 2,678
    Windows 10x64 Home Version 1803 (Build 17134) 345
       22 Apr 2016 #3

    If the above does not allow you to get SFC then read this link and follow
    Remember you have to use Command Prompt (Admin)
    SFC Command - Run in Windows 10 - Windows 10 Forums
    If there is nothing then it is all ok
    If trouble then try this
    DISM - Repair Windows 10 Image - Windows 10 Forums

    If you still cannot fix then you will have to do this
    Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums
      My ComputerSystem Spec

  4.    22 Apr 2016 #4

    Windows Resource Protection did not find any integrity violations.


    PS C:\WINDOWS\system32> sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
      My ComputerSystem Spec

  5.    22 Apr 2016 #5

    Well, Bruce, since you don't have corrupted files, did you check to make sure that your region is still US English?
      My ComputerSystem Spec


 

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