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Groove Music causing Audio Service to crash
I'm at my wit's end with this one... Spent around 2 hours googling the issue and nothing I came across was successful in solving the issue which is as follows:
Groove Music will run fine on its own, however after a solid 15 - 20 songs, (skipped or otherwise) it stops playing and presents an error stating it cannot find my audio device. When the error occurs, the speaker indicator in the task bar shows a red 'X' and when clicked, begins to troubleshoot. It then concludes that the Windows Audio Service is not running, and re-activates the service after a prompt. My audio begins to work again afterward, however I'm forced to restart any VOIP programs I'm running as they no longer produce audio, nor receive audio input from my microphone.
I've attempted many of the workarounds listed around google, including forcing an audio driver update, replacing my audio driver with the generic windows audio driver, and even running sfc /scannow in the command prompt which turns up no issues.
I love my music, and I'd love to listen to it while gaming without being interrupted by the audio service crashing, as this forces me to close my game, VOIP, and Groove, restart the audio service, then queue up all of my songs again in Groove, reconnect to the VOIP, and then FINALLY return to my game.
I used to run Realtek HD audio drivers, but I've moved to the generic windows audio drivers as many people have reported issues with Realtek's drivers on Win10. My system hardware should be listed either below or in my profile.
Is it possibly an updating issue with Groove? I've not noticed anything giving me notifications about updates, and all of my windows updates since the upgrade from 8.1 have gone smoothly.
Thanks in advance!
UPDATE: It seems there's a bit of a cue before the crash happens on skipping songs. At the start of a song, the volume will be very loud for about 10ms, then it returns to normal, but if the song is skipped, the crash occurs upon loading the next song in the queue. This doesn't seem to be the case for crashing by just listening to the songs, but its crashed twice since writing the main post; once after skipping, and once by simply listening. (Around 40min elapsed time)
UPDATE 2: Its been about a week since I submitted a ticket to Logitech's Support team and still no response... starting to expect to not get one at all.
Last edited by SpEaGs; 11 Apr 2016 at 00:24.