I can't access my Settings or Apps in Windows 10

assassin625 · 25 Mar 2016

I got a new computer yesterday, and ever since, I have not been able to load any of my computer settings or any of the apps installed on my computer. Whenever I try to click any of the apps or settings on my computer, it displays this message:

"This App can't open. The trial period for this app has expired. Visit the Windows Store to purchase the full app."

I tried phone customer service from Microsoft, who kept me on hold for about an hour, hung up, and after another hour when I called them back, told me that I need to do a system restore (which is not an option since I can't access my settings). I haven't tampered with the computer, I just set up a Microsoft Account and entered in all necessary information to get the computer to work. I have no explanation as to why this is happening, especially for the settings, as this has never been a problem with any other computer any of my peers or I have ever experienced. Any ideas?

dalchina · 25 Mar 2016

Hi, the simplest option, since it's new, is to take this up with the supplier.

From another point of view, since it was new, what has happened that has given rise to the problem? E.g. did it come with Win 10 or did you upgrade to Win 10?

Further, as it's a new one, you could consider using its recovery partition. Check with your manufacturer or forum.

By the way, it almost reads as though 'I got a new computer, and now my existing (older) computer doesn't work'. Could you clarify? Thanks!