Page 1 of 2 12 LastLast
  1.    23 Mar 2016 #1
    Join Date : Jun 2015
    Posts : 28
    Windows 8.1

    Windows Fax and Scan (WFS)


    WFS shows in my list of apps when I click start icon. When I click WFS however nothing happens. I have searched MS Community and found problems related to location and drivers for particular devices. I followed the location threads and I have found the WFS.exe file; see attached screenshot. However again nothing happens when I try opening / running as administrator. I tried again with scanner and printer connected and switched on but again nothing. I tried trouble-shooting file with default settings and also W7; again nothing.
    I have an Epson Perfection 3170 Photo scanner, a rather old model, that works fine using installed Epson apps/drivers.
    Does not seem to make sense; some obscureClick image for larger version. 

Name:	Windows Fax and Scan.jpg 
Views:	3 
Size:	87.1 KB 
ID:	71064 setting needs ticking.
      My ComputerSystem Spec
  2.    23 Mar 2016 #2
    Join Date : Jul 2015
    Poole Dorset UK
    Posts : 2,566
    Windows 10 x64 Home Version(1709) Build16299.125

    What are you trying to do
    WFS opens ok for me
    If I want to Scan I just click on the Scan App that shows and I use that
      My ComputerSystem Spec
  3.    23 Mar 2016 #3
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Quote Originally Posted by Polterry View Post
    WFS shows in my list of apps when I click start icon. When I click WFS however nothing happens. I have searched MS Community and found problems related to location and drivers for particular devices. I followed the location threads and I have found the WFS.exe file; see attached screenshot. However again nothing happens when I try opening / running as administrator. I tried again with scanner and printer connected and switched on but again nothing. I tried trouble-shooting file with default settings and also W7; again nothing.
    I have an Epson Perfection 3170 Photo scanner, a rather old model, that works fine using installed Epson apps/drivers.
    Does not seem to make sense; some obscureClick image for larger version. 

Name:	Windows Fax and Scan.jpg 
Views:	3 
Size:	87.1 KB 
ID:	71064 setting needs ticking.
    Run a system file check to look for corrupt files. If any found, it will try to do repair.

    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.


    Please post back the result.
      My ComputerSystem Spec
  4.    24 Mar 2016 #4
    Join Date : Jun 2015
    Posts : 28
    Windows 8.1
    Thread Starter

    Quote Originally Posted by davidhk View Post
    Run a system file check to look for corrupt files. If any found, it will try to do repair.

    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.


    Please post back the result.
    Item 3. See attached screenshot. The log file referred toClick image for larger version. 

Name:	SFC for Scan Fax.jpg 
Views:	25 
Size:	34.7 KB 
ID:	71210 is too large to upload here
      My ComputerSystem Spec
  5.    24 Mar 2016 #5
    Join Date : Jun 2015
    Posts : 28
    Windows 8.1
    Thread Starter

    Quote Originally Posted by hTconeM9user View Post
    What are you trying to do
    WFS opens ok for me
    If I want to Scan I just click on the Scan App that shows and I use that
    I am trying to use the fax part of WFS. If it combines with scan and then faxes great, but not the issue as my scan apps do everything I want regarding scanning. Unlike you when I click on WFS nothing happens
      My ComputerSystem Spec
  6.    24 Mar 2016 #6
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Don't need the log.

    Sfc /scannow report :
    "Found corrupt files but unable to fix....."

    Use this method:
    In the same Command Prompt (Admin) screen, copy and paste this command...........

    dism /online /cleanup-image /restorehealth

    > press Enter.
    Again it will take some time.
    When finished, it will give you a report.

    If the report says " Source files could not be found ", post back.
    We can fix that.
      My ComputerSystem Spec
  7.    25 Mar 2016 #7
    Join Date : Jun 2015
    Posts : 28
    Windows 8.1
    Thread Starter

    Thanks for follow-up. It is as you suspected -"Source files could not be found"
    Regards
      My ComputerSystem Spec
  8.    25 Mar 2016 #8
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Quote Originally Posted by Polterry View Post
    Thanks for follow-up. It is as you suspected -"Source files could not be found"
    Regards
    Use this Tech Bench link and download the iso file.
    http://www.microsoft.com/en-us/softw...load/techbench
    Make sure you pick the same Edition, Language and bit version as your computer is now running.

    Once you have the iso downloaded, right click at the ISO > click Mount > leave it there.
    Now, open the elevated command prompt and copy and paste this................

    Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:H:\sources\install.wim:1 /limitaccess

    Note : H is the drive where the iso is mounted. Change it if your driver letter is different.

    When it is completed, you should get the report that the operation is successful.
    Now run the sfc /scannow again. It should be ok this time.
      My ComputerSystem Spec
  9.    25 Mar 2016 #9
    Join Date : Jun 2015
    Posts : 28
    Windows 8.1
    Thread Starter

    I used Win10_1511_SingleLang_EnglishInternational_x64.iso which I had previously downloaded on 8th Jan.
    Restore Health reported that it had repaired files. I then ran sfc /scannow again; I did not de-mount iso. When I clicked WFS file it showed action taking place (circle revolving) a few times but did not load.
    1. I restarted W10
    2. Tried running WFS
    3. Ditto as Administrator
    4. Tried trouble shooting compatibility
    none of the above opened WFS
    5. When clicking WFS it sent a signal to my scanner

    Do I need to download new version of iso / run Restore Health again or is there something else to do?

    Regards
      My ComputerSystem Spec
  10.    25 Mar 2016 #10
    Join Date : Nov 2015
    Posts : 4,890
    windows 10 Home threshold2

    Your profile says Windows 8.1

    Are you running Windows 10 ?
    If yes, which version.
    The current Win 10 version is 10586.
    What's yours ?
    You can find that out by simply typing winver into the search box > press Enter key.

    Here is mine .....................

    Click image for larger version. 

Name:	Winver 10586.164.jpg 
Views:	11 
Size:	91.8 KB 
ID:	71332
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Solved Windows Fax & Scan: How to Scan Documents to PDF format?
Greetings all, In connection with my job, I have several insurance companies asking me to send scanned documents in Portable Document Format (PDF). My Brother Printer Control Center Fax-Scan software is not yet compatible with Windows10, even...
Software and Apps
Scan says access denied after scan completes
I have an Epson WF-2510 multifunction printer. I had trouble with the scanner as it originally couldn't be found even though printer driver found it OK. I managed to set the port to correct IP and then scan worked. The preview showed OK and the...
Drivers and Hardware
Windows defender always wants to scan at 3 A.M.
I have set windows defender to scan every Wednesday at 8 A.M., which it does, but it always wants to scan at 3 A.M. every day too. Can some one help me?
AntiVirus, Firewalls and System Security
Solved How to let Windows Defender scan manually?
Hello, Having recently upgraded from Windows 7 to Windows 10, I had a question about using Windows Defender. I've come to understand that Windows Defender automatically scans in the background every now and then. However, one of the...
AntiVirus, Firewalls and System Security
When does Windows Defender scan?
If I download an exe file from someplace, does Defender scan the file immediately for possible problems or do I have to request the scan? Alfred
AntiVirus, Firewalls and System Security
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 03:26.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums