Windows Store Error

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  1. cmb11792
    Posts : 9
    Windows 10
       New #1

    Windows Store Error


    Anyone able to help with this?

    I keep getting error code 0x80072efd when I try to open the windows store. I've tried all the stuff I can find to fix it, using wsreset, clearing startup and services lists out, running update troubleshooter, uninstall it and reinstall it, running a powershell command to reregister it. I can't get anything to work and get the store working correctly. I just did the upgrade from 7 to 10 yesterday so there shouldn't even be anything affecting it yet. I haven't even had a chance to play with it.

    I've updated all of my drivers, and windows update is not giving the error. Just the store. While it's not necessarily a problem since I can just use the web for most stuff, it would be nice to actually have access to all of the features of win 10.
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  3. davidhk
    Posts : 5,452
    windows 10 Pro ver 21H2 build 19044.1348
       New #2

    error code 0x80072efd is a server error.

    Are you now using IE11 or Edge ?
    If you are using IE11, give this a try................
    Open IE > Tools > Internet Options > Advanced tab at the top > scroll all the way down to security heading > make sure the boxes TLS 1.0, TLS 1.1 and TLS 1.2 are checked > click OK when done.

    If that does not help, have a look at the answer posted in another forum:
    http://answers.microsoft.com/en-us/i...b-2cffa916a15f
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  4. cmb11792
    Posts : 9
    Windows 10
    Thread Starter
       New #3

    davidhk said:
    error code 0x80072efd is a server error.

    Are you now using IE11 or Edge ?
    If you are using IE11, give this a try................
    Open IE > Tools > Internet Options > Advanced tab at the top > scroll all the way down to security heading > make sure the boxes TLS 1.0, TLS 1.1 and TLS 1.2 are checked > click OK when done.

    If that does not help, have a look at the answer posted in another forum:
    http://answers.microsoft.com/en-us/i...b-2cffa916a15f

    I did try the TLS at some point and it didn't work. I tried the things in the answers link, including the kb link that was in it and it still isn't working. Any other suggestions?

    Thanks for the reply

    I've also tried to ask on microsoft support, however for some reason the log in page does not load in any browser for me.
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  6. davidhk
    Posts : 5,452
    windows 10 Pro ver 21H2 build 19044.1348
       New #4

    Have you tried system file check to look for corrupt files ?
    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.
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  7. cmb11792
    Posts : 9
    Windows 10
    Thread Starter
       New #5

    davidhk said:
    Have you tried system file check to look for corrupt files ?
    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.

    I'll try running it now and see if it helps.
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  8. cmb11792
    Posts : 9
    Windows 10
    Thread Starter
       New #6

    davidhk said:
    Have you tried system file check to look for corrupt files ?
    Right click at Start button > click Command Prompt (Admin) > at the flashing prompt, copy/paste this.......
    sfc /scannow

    > press Enter.
    It will take quite sometime.
    When finished, it will give you one of the 3 reports...............(paraphrasing)
    1. No integrity violation.
    2. Found corrupt files and repair successful.
    3. Found corrupt files but unable to repair.

    So it came back with unable to repair. the link is for a dropbox of the results. The file was too big for here.

    Dropbox - CBS.log
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  9. cmb11792
    Posts : 9
    Windows 10
    Thread Starter
       New #7

    So I tried to just add a microsoft account to my system, and found it's not letting me do that either. It seems like it might be that something is stopping me from even connecting to microsoft.
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  10. davidhk
    Posts : 5,452
    windows 10 Pro ver 21H2 build 19044.1348
       New #8

    cmb11792 said:
    So it came back with unable to repair. the link is for a dropbox of the results. The file was too big for here.

    Dropbox - CBS.log

    In the same Command Prompt (Admin) windows, copy and paste this command...........

    dism /online /cleanup-image /restorehealth

    > press Enter.
    Again it will take some time.
    When finished, it will give you a report.

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  12. cmb11792
    Posts : 9
    Windows 10
    Thread Starter
       New #9

    I ended up getting it to work, but I had to do a reset on my system to restore all the settings to default. Not sure what got messed up but it seems to be fixed now.
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  13. davidhk
    Posts : 5,452
    windows 10 Pro ver 21H2 build 19044.1348
       New #10

    If it gives you an error message " Source files cannot be found ", use the following method.......................

    Use the Tech Bench link below and download the iso file
    http://www.microsoft.com/en-us/softw...load/techbench
    Once you have the iso downloaded, right click at the ISO > click Mount >
    Then open the elevated command prompt and copy and paste this................

    Dism /Online /Cleanup-Image /RestoreHealth /Source:wim:H:\sources\install.wim:1 /limitaccess

    Note : H is the drive where the iso is mounted. Change it if your driver letter is different.

    When it is completed, you should get the report that the operation is successful.
    Now run the sfc /scannow again. It should be ok this time.
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