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  1. Joined : Feb 2016
    Posts : 24
    Windows 10
       15 Mar 2016 #1

    Photoshop CS4 doesn't recognize two of my network printers under W10


    I have recently installed Adobe Creative Suite 4 (CS4) under Windows 10. Photoshop within the suite doesn't recognize two of my four network printers, which happen to be my best printers. This is purely a Photoshop thing, as Illustrator and InDesign within the suite do recognize these printers. It seems that occasional lack of printer recognition occurs in some other Adobe products as well. The Adobe 'error' message is banal: in essence, you silly user, you need to install a printer before printing anything. Duh.

    It goes without saying that all my four networked printers are recognized by all other applications installed under Windows 10.

    There may be no solution to this Photoshop CS4 madness, but perhaps there is a fix?
      My System SpecsSystem Spec

  2.    15 Mar 2016 #2

    Hi there
    works fine for me

    Check things like firewalls and AV

    I'm using a network HP deskjet -- no probs at all with it. --perhaps re-install the printer again -- could be IP address screwed up / firewall / AV software / DHCP addressing hosed up. Also got a decent A3+ printer (epson) - no probs with that either.

    Are your printers wired or wifi into the network - that can make a difference too.

    Try also re-installing CS4 again.

    Cheers
    jimbo
      My System SpecsSystem Spec


  3. Joined : Feb 2016
    Posts : 24
    Windows 10
       15 Mar 2016 #3

    Thanks for the reply.

    As I said, all my printers work OK with all software programs other than Photoshop CS4. This seems to be a bug that affects some users but not others. It also affects some printers but not others. I can print to one of my color printers and to a mono MFC. Very puzzling. If I were the only user being affected, I would reinstall the suite, but I see no advantage of reinstalling when others have reported this bug. Another workaround would be to save a file in Photoshop CS4 and then open it in another program in order to print it on my best printer.

    I have Photoshop CS2 as well and printing works 100% in it. So unless there is a workaround with CS4 I can swap to CS2 when Photoshop is being used.
      My System SpecsSystem Spec


  4. Joined : Feb 2016
    Posts : 24
    Windows 10
       15 Mar 2016 #4

    Just to complicate the issue, I have found that Print One Copy in Photoshop CS4 will work with all printers. I presume that I would need to set up printing preferences under Print beforehand in order to get what I want with Print One Copy. I will try next time I want to print something at a high standard to see if this works. Otherwise if I just want to print a scanned copy of something where quality isn't a factor, I can simply use the quick printing option. But why am I having to do this, Adobe?
      My System SpecsSystem Spec


  5. Joined : Oct 2013
    Newport, South Wales, UK
    Posts : 1,210
    Windows 10 Pro x64 - XP/Vista/Win7/Win8.1 in VM for testing
       15 Mar 2016 #5

    As CS4 was out of support prior to the release of Windows 10 I doubt that Adobe will be fixing anything any time soon

    Its True: Adobe Bridge CC Is Completely Free for Everyone, for Life! | ProDesignTools shows that Adobe bridge is actually free to use - perhaps a later revision of Bridge may fill in the gaps for you
      My System SpecsSystem Spec


  6. Joined : Feb 2016
    Posts : 24
    Windows 10
       15 Mar 2016 #6

    I am not expecting Adobe to do anything. I was just hoping for a workaround from another user. Adobe used to be very helpful over the phone but those days are well and truly over.

    I have Bridge (various versions) but like a lot of Adobe users I have never been able to see what it could do for me. But I will take another look.

    As I have said, I can work around this unexpected printing glitch.
      My System SpecsSystem Spec


  7. Joined : Feb 2016
    Posts : 24
    Windows 10
       22 Mar 2016 #7

    I have had another look at this issue and have compared what I am used to when printing in Photoshop CS2. With the earlier version I can select Print / Properties and there I get a number of settings, such as Common User Settings, Additional Features, Media Type, Print Quality, etc. With Photoshop CS4 I can't see how to get to these and this may explain the 'no printer installed' problem. I can't see where I can select things such as Photo printing, Photo papers, Borderless Printing and the like. It seems as if the baby has been thrown out with the bathwater.

    Is this why I am getting a message saying that no printer is installed? I can't see why print settings that have always been in Photoshop are missing, or hard to find.

    In InDesign CS4, such settings can be revealed by selecting Setup..., which doesn't seem to be in the Photoshop CS4 Print routine.
      My System SpecsSystem Spec


  8. Joined : Oct 2013
    Newport, South Wales, UK
    Posts : 1,210
    Windows 10 Pro x64 - XP/Vista/Win7/Win8.1 in VM for testing
       22 Mar 2016 #8

    Don't have a copy of PS4 to check but the settings is on the latest PS - PS CC 2015.1.2


    Click image for larger version. 

Name:	PS CC 2016 Print Dialog.PNG 
Views:	2 
Size:	140.7 KB 
ID:	70885

    It may be an issue with your copy
    Last edited by Barman58; 22 Mar 2016 at 16:08.
      My System SpecsSystem Spec

  9.    22 Mar 2016 #9

    Hi there

    Works on CS6 too -- I think there must be something wrong also with your copy. Can't see why CS4 should be different from CS2 or CS6.

    Cheers
    jimbo
      My System SpecsSystem Spec


  10. Joined : Feb 2016
    Posts : 24
    Windows 10
       22 Mar 2016 #10

    Thanks for your replies.

    I have looked further into this and it does appear that CS4 isn't properly interpreting my printer drivers. Here are screenshots of what I get with CS2.

    Click image for larger version. 

Name:	Screenshot (1).png 
Views:	23 
Size:	17.7 KB 
ID:	70961

    Click image for larger version. 

Name:	Screenshot (2).png 
Views:	23 
Size:	37.6 KB 
ID:	70960

    Instead of these I am getting in CS4 a general popup that seems to be coming from Adobe and doesn't have any of the settings that I can choose in CS2, such as draft or final, quality of paper, etc.

    Click image for larger version. 

Name:	Screenshot (4).png 
Views:	1 
Size:	110.4 KB 
ID:	70965

    If indeed I am not getting what I should be getting, I will have to take up this situation with the person who sold me CS4 Master Collection.

    But perhaps there is still a solution before I go that far?
      My System SpecsSystem Spec


 
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