Windows 10: Photoshop CS4 doesn't recognize two of my network printers under W10 Solved

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  1. Barman58's Avatar
    Posts : 2,787
    Windows 10 Pro x64 1803 - 17134.5 XP/Vista/Win7/Win8.1 in VM for testing
       22 Mar 2016 #11

    One thing I have to ask is are these certified windows 10 drivers? or are you using previous OS drivers, as the actual 10 drivers are not available? The variable results you are getting could be due to the interaction required with the driver by Photoshop.

    Photoshop stresses drivers far more that even other components of CS4

    Unfortunately printer manufacturers are not known for the speed of release for drivers for new Operating systems, indeed many see a New OS as an excuse to sell more hardware by not updating drivers
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  2.    22 Mar 2016 #12

    I have reinstalled the Canon iP7200 printer driver using the online file. Although when I originally installed it with the supplied disk Win 10 wasn't released, and the blurb with the Canon exe file briefly mentioned Win 10, the reinstallation was very quick, so I don't think the reinstallation was necessary because of Win 10. I got the same limp result, with no mention of the critical setup settings in Photoshop CS4 I want, and the failure to print unless PrintOneCopy is used. All very disappointing.

    Of course, if Adobe had allowed me to reinstall CS2 using the special online files and not come up with the ridiculous message that CS2 was already installed (when it had been fully uninstalled) and that I should uninstall it before I tried to install it, I wouldn't have had to think about CS4 at all.

    I feel trapped. Having had my CS2 installation rudely interrupted and having reluctantly bought CS4, I have neither operating to my satisfaction on my main PC. I got no help, or sympathy, from the pathetic Adobe chat support.

    This is rapidly becoming the worst computer experience I have had, and I have had plenty of disappointments. I see no light at the end of the tunnel that Adobe has left me in.
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  3.    22 Mar 2016 #13

    I am now not quite so despondent since I have again checked my third-ranked printer, an old HP OfficeJet K5300. I knew that it would print from Photoshop CS4, but it turns out that, although a Print box pops up initially, pressing Print at the bottom of this box then pops up a secondary printer-specific Print box, the one I want. Pressing Preferences in this box, I get into the settings I require. This is ironic since the HP printer is quite old. The Canon and Epson printers that don't cooperate are quite new (less than a year old) and are simply unable to reveal the secondary box.
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  4.    26 Mar 2016 #14

    A thousand apologies. I tried again to sort out my Canon iP7260 with Photoshop CS4 and at last found the button I needed. With Photoshop CS2, pressing Print immediately comes up with a Print box that has the name of the currently selected printer and a Properties button that immediately leads to settings options with that printer. With Photoshop CS4, one needs to press Page Setup... to get to printer settings. But not with all printers! I was thrown by my HP K5300 immediately coming up with settings if I pressed Print at the bottom of Adobe's Print box, but the other printers came up with an Adobe error message. Why the changes in printing procedures from CS2 to CS4 is baffling and bewildering, but I have finally got there.

    Adobe's error message that suggested that I didn't have a printer installed also confused me, as it has been widely reported to occur with both Photoshop and Acrobat, but in my case it was a red herring.

    Thanks again for your suggestions. They certainly kept me looking for an answer. I was also encouraged to do so by a friend who also told me that he had no problem printing with Photoshop CS4.
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  5.    27 Mar 2016 #15

    I spoke too soon. Before turning off for the night I again tried printing in Photoshop CS4 with the printers that had been giving the problem and the error message reappeared. Just what is upsetting Adobe is beyond me. In Photoshop CS2 the printing is all governed by printer drivers. Adobe popping up its own Print box that doesn't seem to serve much purpose before the printer driver gets into the act may be the factor. I just didn't anticipate that printing in PCS4 would be so different from printing in PCS2.
      My ComputerSystem Spec

  6.    27 Mar 2016 #16

    I quote from the Chron site: 'There are several potential problems that may prevent Adobe Photoshop CS4 from recognizing your printer, even if your printer is installed properly and recognized by other programs on your computer. While Adobe has announced that Photoshop CS5 has resolved these issues, it may not be within your business's budget to upgrade to a newer product for the sake of printing from Photoshop CS4.' The article goes on suggest some ways of overcoming the problem, but naturally none worked for me.

    Looks as if I should have bought CS5 instead. It would have been cheaper than CS4 as it turns out.
      My ComputerSystem Spec

  7.    07 May 2016 #17

    I have returned CS4 and have replaced it with CS5, with some extra cost. As the Chron website reported, Adobe fixed printing in CS5 so that all users can print properly from Photoshop. Better later than never, Adobe.
      My ComputerSystem Spec

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